Day Services Coordinator - Person-Centered Compliance

Heartshare; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Sick days

Personal days

Holidays

Health insurance

Dental insurance

Vision insurance

EAP

Tuition assistance

Professional development

Job summary

HeartShare in New York seeks a Day Services Program Coordinator to align Life Plans with person-centered goals, ensure regulatory documentation, admissions support, and cross‑functional communication with nursing, clinicians, families, and Care Managers.

The role emphasizes documentation integrity, Medicaid readiness, OPWDD compliance, and ongoing quality assurance, coordinating audits and transitions while providing guidance to staff to sustain high-quality, person-centered service delivery.

Qualifications

• Bachelor's Degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, Healthcare Administration or related field preferred.
• Minimum two years experience working with individuals with intellectual and developmental disabilities.
• Experience with OPWDD regulations, Person-Centered Planning, Medicaid documentation, Precision Care or similar EHR, QA and interdisciplinary team coordination
• Experience coordinating Life Plans preferred.
• Understanding of CQL Personal Outcome Measures and person-centered practices
• Excellent organizational and project management skills
• Strong written communication and documentation skills
• Ability to prioritize multiple deadlines
• Critical thinking and problem-solving skills
• Ability to collaborate across multiple disciplines
• Proficiency with Microsoft Office and electronic health records
• Ability to maintain confidentiality

Responsibilities

• Coordinate Life Plan activities ensuring services remain person-centered and compliant.
• Review Staff Action Plans for measurable outcomes, implementation strategies, documentation quality, alignment with Life Plans, and regulatory requirements.
• Serve as program expert for documentation quality and ensure readiness for audits.
• Monitor Precision Care records for accuracy and ensure signatures, timelines, and billing readiness.
• Coordinate admissions, transfers, and discharges with multidisciplinary teams.
• Participate in clinical, life plan, and team meetings to implement recommendations.

Skills

Person-Centered Thinking

Regulatory Knowledge

Quality Focus

Collaboration

Documentation Skills

Project Management

Microsoft Office

EHR Proficiency

Education

Bachelor's Degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, Healthcare Administration or related field

Tools

Microsoft Office

Electronic Health Records

OPWDD Documentation Systems

Job description

HeartShare in New York seeks a Day Services Program Coordinator to align Life Plans with person-centered goals, ensure regulatory documentation, admissions support, and cross‑functional communication with nursing, clinicians, families, and Care Managers.

The role emphasizes documentation integrity, Medicaid readiness, OPWDD compliance, and ongoing quality assurance, coordinating audits and transitions while providing guidance to staff to sustain high-quality, person-centered service delivery.