Day Program Site Manager: Care & Skill-Building Leadership

ServiceNet; Hatfield (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Tuition assistance

Opportunity for advancement

Job summary

ServiceNet in Hatfield, MA is seeking a Day Program Site Manager to lead daily operations of our day program for individuals with developmental disabilities. You will supervise staff, oversee vocational and skill-building activities, and ensure safety, quality, and person-centered support for participants with higher support needs.

This role requires experience with autism and challenging behaviors, MAP certification or willingness to obtain, and a valid driver’s license.

Qualifications

• Experience working with individuals with developmental disabilities, autism, and complex behavioral needs in a day program or related setting.
• Minimum 2 years of supervisory experience in a human services setting.
• Ability to provide personal care assistance and support individuals with ADLs.
• Training in behavioral management and de-escalation strategies (or willingness to obtain).
• Valid driver’s license and reliable transportation; acceptable motor vehicle record.
• CPR & First Aid certification (or willingness to obtain).

Responsibilities

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.
• Directly oversee staff, ensuring adherence to protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in personal care, behavioral management, and crisis intervention.
• Assist individuals with ADLs such as toileting, feeding, hygiene, and mobility with dignity and respect.
• Oversee behavioral support plans in collaboration with clinical teams and respond to incidents with de-escalation strategies.
• Oversee medication administration procedures (MAP certification preferred or willingness to obtain).
• Provide hands-on coaching for participants in work and skill-building activities.
• Enforce health, safety, and emergency protocols; act as Program Director in the director’s absence.

Skills

Supervisory experience

ADL support

Behavioral management

Crisis de-escalation

CPR & First Aid

MAP certification preferred

Job description

ServiceNet in Hatfield, MA is seeking a Day Program Site Manager to lead daily operations of our day program for individuals with developmental disabilities. You will supervise staff, oversee vocational and skill-building activities, and ensure safety, quality, and person-centered support for participants with higher support needs.

This role requires experience with autism and challenging behaviors, MAP certification or willingness to obtain, and a valid driver’s license.