Dawn Stocking & Merchandising Specialist

Michaels; Vernon Hills (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

Michaels in Vernon Hills, IL is seeking team members to assist customers, operate checkout, and support store operations. You will help customers locate products, enroll them in rewards, and promote private label credit cards, while maintaining standards for cash handling and in-store processes.

Role involves stocking, receiving trucks, and ensuring merchandise is well displayed. Training in framing and adherence to SOPs and safety programs are included, with opportunities for growth and

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels in Vernon Hills, IL is seeking team members to assist customers, operate checkout, and support store operations. You will help customers locate products, enroll them in rewards, and promote private label credit cards, while maintaining standards for cash handling and in-store processes.

Role involves stocking, receiving trucks, and ensuring merchandise is well displayed. Training in framing and adherence to SOPs and safety programs are included, with opportunities for growth and