Dawn Stocker - Customer Service & Merchandising

Michaels Stores; Brighton (CO); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels Stores in Brighton, CO is seeking a Store Team Member to deliver friendly customer service, help customers find products, and ensure a fast checkout experience.

You will perform truck unloading, stocking, and planogram duties while maintaining store recovery to keep products in-stock and well-merchandised. The role supports omni-channel activities like Buy Online Pickup in Store and Ship From Store, with cross-training in framing and related tasks.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Able to lift heavy boxes and reach high shelves.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards and Private Label Credit Cards enrollments.
• Educate customers on VOC surveys.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram (POGs).
• Complete merchandise recovery and store recovery to stay well-merchandised and in-stock.
• Support SISO and AD set duties; assist shrink and safety programs.
• Adhere to SOPs and company policies; maintain positive conduct.

Skills

Customer service

Retail experience

Job description

Michaels Stores in Brighton, CO is seeking a Store Team Member to deliver friendly customer service, help customers find products, and ensure a fast checkout experience.

You will perform truck unloading, stocking, and planogram duties while maintaining store recovery to keep products in-stock and well-merchandised. The role supports omni-channel activities like Buy Online Pickup in Store and Ship From Store, with cross-training in framing and related tasks.