Dawn Retail Stock & Customer Service Specialist

Michaels Stores; Georgia; On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Newton, MA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and provide quick, accurate checkout. You will unload trucks, stock shelves, maintain planograms, and assist with omni-channel tasks such as Buy Online Pickup in Store and Ship From Store, ensuring a well-merchandised, in-stock store.

This role emphasizes safety, SOP compliance, and positive customer interactions while supporting a broad range of benefits and employee

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with accurate cash handling
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain merchandise recovery and in-stock store presentation
• Adhere to SOPs and company policies; promote positive, respectful interactions
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Team collaboration

Job description

Michaels in Newton, MA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and provide quick, accurate checkout. You will unload trucks, stock shelves, maintain planograms, and assist with omni-channel tasks such as Buy Online Pickup in Store and Ship From Store, ensuring a well-merchandised, in-stock store.

This role emphasizes safety, SOP compliance, and positive customer interactions while supporting a broad range of benefits and employee