Datacenter Field Operations Technician

E-Solutions; New Albany (OH); On-site; USD 39,000 - 52,000; Full time

Job summary

E-Solutions is seeking a Datacenter Field Operations Technician to support large-scale data center operations and AI infrastructure deployments in New Albany, OH. This hands-on role focuses on rack turn-ups, cabling, and hardware installation in a 24x7 onsite environment.

You will troubleshoot physical-layer issues, manage fiber and copper cabling, and collaborate with provisioning, engineering, and facility teams to ensure uptime and quality, with 40-hour weeks and rotating shifts.

Qualifications

• 2–5 years of data center cabling or network hardware installation experience.
• Hands-on fiber installation and testing in enterprise or hyperscale environments.
• Experience with large-scale rack deployment projects (50+ racks).

Responsibilities

• Perform rack receiving, installation, rack & stack, cabling, turn-up, relocation, and decommissioning activities.
• Install and manage copper and fiber-optic cabling (Cat6A, OM4, OS2, MPO/MTP).
• Perform fiber-optic splicing, termination, cleaning, connector inspection, and QA/QC testing.
• Conduct OTDR, optical power meter, VFL, loopback, and circuit QA/QC testing.
• Troubleshoot and repair physical-layer connectivity issues (fiber breaks, damaged cables, etc.).
• Install and replace network switches, line cards, transceivers, optics and other hardware.
• Execute preventive maintenance and cabling cleanliness campaigns.
• Maintain accurate ticket updates, asset records, and as-built documentation.

Skills

Structured cabling

Cat6A/OM4/OS2

OTDR testing

Rack installation

Fiber testing

Network hardware

Asset tracking

Ticketing systems

Education

BICSI Installer/Technician certification

Tools

Cable certifiers

VFL

Job description

Job Title: Datacenter Field Operations Technician

Location: New Albany, OH (Onsite)

Position Type: Full-Time / Contract

Work Schedule: 24×7 shift coverage | 5 days on / 2 days off | 40 hours per week

Job Description

We are seeking experienced Datacenter Field Operations Technicians to support large-scale data center operations and AI infrastructure deployments at a major hyperscale data center campus in New Albany, Ohio.

This is a hands‑on role focused on troubleshooting and repairing physical‑layer network issues, installing structured cabling, deploying network hardware, performing preventive maintenance, and supporting rack turn‑up and decommissioning activities. The technician will work closely with provisioning, engineering, facility operations, and supply‑chain teams in a 24×7 onsite environment.

Key Responsibilities

• Perform rack receiving, installation, rack & stack, cabling, turn‑up, relocation, and decommissioning activities.
• Install and manage copper and fiber‑optic cabling, including Cat6A, OM4, OS2, and MPO/MTP.
• Perform fiber‑optic splicing, termination, cleaning, connector inspection, and continuity testing.
• Conduct OTDR, optical power meter, VFL, loopback, and circuit QA/QC testing.
• Troubleshoot and repair physical‑layer connectivity issues, including fiber breaks, damaged cables, faulty connectors, and low optical signal levels.
• Install and replace network switches, line cards, transceivers, optics, and other hardware following approved procedures.
• Execute preventive maintenance, fiber‑cleaning campaigns, cable dressing, and quality inspections.
• Maintain accurate ticket updates, asset records, testing results, and as‑built documentation.
• Follow all safety and compliance requirements, including ESD, PPE, and Lock‑Out/Tag‑Out (LOTO) procedures.
• Coordinate with provisioning technicians, facility operations, project managers, and supply‑chain teams.
• Support air‑assisted liquid‑cooling rack network cabling where required.

Required Technical Skills

• Expert‑level structured copper and fiber‑optic cabling.
• Hands‑on experience with Cat6A, OM4, OS2, and MPO/MTP cabling.
• Proficiency with OTDR, optical power meters, VFL, loopback adapters, and cable certifiers.
• Experience with rack installation, cable management, labeling, and network hardware handling.
• Strong physical‑layer troubleshooting and break/fix capabilities.
• Familiarity with ticketing systems, workflow management, and asset tracking.

Required Experience & Qualifications

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications.
• Hands‑on fiber‑optic installation and testing experience in enterprise or hyperscale environments.
• Experience with large‑scale rack deployment projects, ideally involving 50+ racks.
• Familiarity with data center layouts, including hot/cold aisles, raised floors, and overhead cable trays.
• Ability to follow technical procedures, maintenance schedules, and incident SLAs.

Preferred Qualifications

• BICSI Installer, Technician, or equivalent certification.
• Experience in hyperscale or campus‑scale data center environments.
• Familiarity with DCIM and ticketing platforms.
• Experience with air‑assisted liquid‑cooling (AALC) rack systems.
• Experience with barcode scanning, asset management, or telecom carrier operations.

Shift & Work Requirements

• Work Location: 100% onsite in New Albany, Ohio; remote work is not available.
• Shift Coverage: Day (7:00 AM–3:00 PM ET), Swing (3:00 PM–11:00 PM ET), or Graveyard (11:00 PM–7:00 AM ET).
• Work Pattern: 5 days on / 2 days off, 40 hours per week.
• Shift differentials may apply to Swing and Graveyard shifts.
• Rotating emergency on‑call support may be required.

Physical Requirements

• Ability to repeatedly lift 50+ lbs.
• Ability to stand and walk for 10–12-hour shifts.
• Comfortable working at heights, on ladders or personnel lifts, and in confined or warm data center environments.
• Ability to handle delicate fiber connectors and optical components.
• Ability to wear required PPE for extended periods.