Datacenter Technician

Insight Global; Palmetto (GA); Presencial; USD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Insight Global is seeking experienced Data Center Technicians to support large-scale deployment and ongoing operations within premier cloud and AI infrastructure environments.

The role focuses on data center deployment, installation, break/fix, and infrastructure support across multiple campuses. Candidates should be dependable, technically capable, and thrive in fast-paced settings where quality and speed matter.

Formación

• 3+ years of data center, infrastructure, field services, or enterprise IT support experience.
• Experience installing and troubleshooting server and network hardware.
• Familiarity with hardware deployments and break/fix activities.
• Comfortable working in large-scale, fast-paced environments.
• Ability to read and follow technical documentation and work procedures.

Responsabilidades

• Install, decommission, relocate, and replace server, storage, and network hardware.
• Install and replace components including servers, switches, PDUs, network devices, optics, memory, drives, and GPUs.
• Support hardware refresh, migration, expansion, and lifecycle replacement projects.
• Execute work according to established SOPs, MOPs, and client standards.
• Respond to hardware incidents and break/fix tickets.
• Troubleshoot server, storage, and network-related issues.
• Replace failed hardware components and document corrective actions.
• Escalate complex issues when necessary.
• Maintain high levels of ticket quality and documentation accuracy.

Conocimientos

Data center experience

Infrastructure support

Hardware installation

Troubleshooting

Ticketing systems

Descripción del empleo

• 3+ years of data center, infrastructure, field services, or enterprise IT support experience
• Experience installing and troubleshooting server and network hardware
• Experience with ticketing systems and operational workflows
• Familiarity with hardware deployments and break/fix activities
• Comfortable working in large-scale, fast-paced environments
• Ability to read and follow technical documentation and work procedures

Success Traits

• Strong attention to detail
• High sense of ownership and accountability
• Dependable and punctual
• Able to manage changing priorities
• Team-oriented mindset

Physical Requirements

• Ability to lift and move equipment up to 50 pounds
• Ability to stand, walk, bend, climb ladders, and work on raised floors for extended periods
• Ability to work days, nights, weekends, and holidays as operationally required

Nice to Have Skills & Experience

Preferred Qualifications

• Experience supporting Microsoft, AWS, Google, Meta, or similar environments
• CompTIA A+, Network+, Server+, or equivalent certifications
• Experience with fiber and structured cabling

Job Description

Compensation:

$30/hr to $35/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are seeking experienced Data Center Technicians to support large-scale deployment and operations activities within one of the world's leading cloud and AI infrastructure environments.

This role is responsible for executing data center deployment, installation, break/fix, troubleshooting, and infrastructure support activities across multiple campuses. Technicians will work directly from assigned work queues, tickets, project plans, and client-provided priorities to ensure equipment is installed, maintained, and deployed safely, accurately, and on schedule.

The ideal candidate is highly dependable, technically capable, detail-oriented, and thrives in fast-paced environments where quality, execution speed, and operational excellence are critical.

Key Responsibilities

• Install, decommission, relocate, and replace server, storage, and network hardware
• Install and replace components including servers, switches, PDUs, network devices, optics, memory, drives, and GPUs
• Support hardware refresh, migration, expansion, and lifecycle replacement projects
• Execute work according to established SOPs, MOPs, and client standards

Break/Fix & Troubleshooting

• Respond to hardware incidents and break/fix tickets
• Troubleshoot server, storage, and network-related issues
• Replace failed hardware components and document corrective actions
• Escalate complex issues when necessary
• Maintain high levels of ticket quality and documentation accuracy

Cabling & Infrastructure Support

• Install, route, label, troubleshoot, and remove structured cabling
• Support fiber and copper infrastructure deployments
• Assist with network equipment installation and connectivity validation
• Ensure all cabling standards and quality requirements are followed

Operational Excellence

• Complete assigned work safely, accurately, and within required service levels
• Maintain accurate documentation of work performed
• Follow change management, quality assurance, and safety procedures
• Support inventory audits, equipment tracking, and asset management activities when required
• Participate in shift turnover and operational handoffs