Data Center Operations Technician 1

Csquare; Irvine (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Csquare is seeking an Operations Technician 1 to provide 24x7 data center support, performing installations, troubleshooting, monitoring, and documentation for internal and external customers.

You will work with colocation clients to isolate issues, install and test copper/fiber/coax cables, and maintain thorough ticket documentation. The role involves lifting up to 50 pounds, ladder work, and on-call/on-site shifts including nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required, IT certification desired.
• Experience with copper, fiber (multi & single mode) and coaxial cable installation/testing/termination.
• Windows OS knowledge; strong communication and organization skills.
• Security clearance may be required for customer support.

Responsibilities

• Install, troubleshoot, monitor, and document cabling and equipment in the data center.
• Work with colocation customers to isolate and troubleshoot issues.
• Document all work in the ticketing system for customer requests and tasks.
• Monitor critical systems using Building Monitoring System and escalate as needed.
• Assist with racking, stacking, cabling, labeling and shifting equipment, including on-call/on-site shifts.

Skills

Communication

Team player

Organizational skills

IT knowledge

Physical stamina

Education

High School Diploma or equivalent

Job description

The Operations Technician 1 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

· Work directly with colocation customers to isolate and troubleshoot issues as necessary.

· Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.

· Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).

· Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.

· Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.

· Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.

· Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.

· Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.

· Work efforts which require work with ladders and various hand tools.

· Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.

· Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.

· Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean‑up) and shipping/receiving duties.

Experience & Qualifications

· High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.

· IT certification is desired.

· Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.

· Windows operating system navigation, general commands and system programs/processes knowledge and experience.

· Security clearance via Government or other agency background check may be required for customer support.

· Excellent communication and organizational skills are required.

· Strong team player.

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Data Center

Novice

Communication

Novice

Team Player

Novice

Behaviors

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.