Database Support Engineer: Debug, Tune & Resolve

SingleStore; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

SingleStore is seeking a Support Engineer in New York, NY to provide comprehensive technical support to enterprise customers. In this role, you will work with various teams to resolve complex issues and improve processes.

Ideal candidates will have 4+ years of experience, expertise in MySQL or similar databases, and strong communication skills. The position offers a 4-day workweek with weekend shifts. Join us in delivering exceptional data solutions!

Qualifications

• 4+ years of advanced customer-facing technical support experience.
• Experience with database and SQL Query Optimization.
• Hands-on experience with Linux and system performance metrics.

Responsibilities

• Provide technical support to enterprise customers via email and live chat.
• Identify and reproduce product issues, performing bug diagnosis as required.
• Collaborate with teams to ensure effective support and service delivery.

Skills

Customer-facing technical support experience

MySQL or similar database experience

Sysadmin/QA skills

Scripting or coding language expertise

Familiarity with distributed systems and cloud platforms

Strong communication skills

Tools

Linux

Kubernetes

Job description

SingleStore is seeking a Support Engineer in New York, NY to provide comprehensive technical support to enterprise customers. In this role, you will work with various teams to resolve complex issues and improve processes.

Ideal candidates will have 4+ years of experience, expertise in MySQL or similar databases, and strong communication skills. The position offers a 4-day workweek with weekend shifts. Join us in delivering exceptional data solutions!