Database & Billing Administrator — Daxko Expert

YMCA of Southwest Florida; United States; On-site; USD 55,000 - 58,000; Full time

Job summary

The YMCA of Southwest Florida is seeking a Program Billing & Database Specialist to administer Daxko Operations and Daxko Engage, linking program operations, membership, marketing, and Finance. You will configure and maintain programs, memberships, billing, and engagement workflows, ensure data integrity, and develop reporting while training staff on Daxko usage.

The position requires meticulous data management, documentation, and ongoing process improvement, with collaboration across

Qualifications

• 3 to 5 years’ experience in complex database management (including designing and developing reports) with preference given to experience with DAXKO product.
• High school diploma with progress toward advanced degree in business administration or related technical field preferred.
• Two or more years of experience working in a professional office environment.
• Proficient in Microsoft Office with advanced skills in Word and Excel.
• Strong analytical and problem-solving skills and ability to tackle issues directly and make timely decisions.
• Ability to meet all required standards of confidentiality and data security.
• Ability to manage multiple projects simultaneously with high degree of accuracy and attention to detail.
• Ability to work independently and collaboratively to accomplish responsibilities, goals, and projects in a fast-paced environment.
• Must possess a high level of accuracy in data entry skills and be detail oriented.
• Exhibit excellent written and oral communication skills with the ability to work with both technical and non-technical users.
• Knowledge and understanding of an organizational membership software program and program data collection needs preferred.

Responsibilities

• Serve as the primary administrator for the Daxko Operations and Daxko Engage platform, ensuring system integrity, security, and functionality.
• Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system configurations.
• Perform routine audits to ensure data accuracy, consistency, and compliance with association standards.
• Test and validate new functionality, software updates, and system enhancements prior to implementation.
• Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings within Daxko.
• Maintain business rules, workflows, code values, and database configuration to support association operations.
• Support the implementation of new products, services, and operational initiatives within Daxko.
• Support the Finance Department with configuring billing, payment processing, adjustment codes, and financial workflows within Daxko.
• Assist with maintaining accurate and timely accounting integrations, financial mappings, and data transfers.
• Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
• Troubleshoot Daxko system issues related to financial processes in partnership with the Finance Department.
• Develop and maintain reports and dashboards using Daxko Report Builder.
• Partner with departments to understand reporting needs and deliver accurate, timely data.
• Analyze data trends, troubleshoot discrepancies, and recommend process improvements.
• Provide day-to-day support for Daxko users, including troubleshooting, user account management, and issue resolution.
• Train new staff and provide ongoing education on Daxko functionality and best practices.
• Develop and maintain user guides, standard operating procedures, and training documentation.
• Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on Daxko-related initiatives.
• Serve as the primary liaison with Daxko Support, coordinating issue resolution, testing, software enhancements, and system integrations.
• Participate in cross-functional projects to improve workflows and maximize system utilization.
• Perform other duties as assigned.
• Stay current on Daxko enhancements and recommend opportunities to improve efficiency and system utilization.
• Maintain professional knowledge through ongoing training and industry best practices.

Skills

Analytical thinking

Attention to detail

Communication skills

Problem-solving

Independent work

Education

High school diploma with progress toward advanced degree in business administration or related technical field

Tools

Daxko Operations

Daxko Engage

Microsoft Word

Microsoft Excel

Job description

The YMCA of Southwest Florida is seeking a Program Billing & Database Specialist to administer Daxko Operations and Daxko Engage, linking program operations, membership, marketing, and Finance. You will configure and maintain programs, memberships, billing, and engagement workflows, ensure data integrity, and develop reporting while training staff on Daxko usage.

The position requires meticulous data management, documentation, and ongoing process improvement, with collaboration across