Database and Business Analytics Manager

KNOXVILLE CHAMBER OF COMMERCE; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

KNOXVILLE CHAMBER OF COMMERCE is seeking a Database and Business Analytics Manager for Zoo Knoxville. This role focuses on managing Tessitura, the primary database management system, and optimizing data processes to support the zoo's goals. Candidates should have experience with data integrity, analytics, and collaboration with various departments.

The Manager will lead efforts in reporting, training staff on system functions, and integrating systems for improved data workflows. This is an exciting opportunity to enhance strategic initiatives through effective data management.

Qualifications

• Experience with database management systems and analytics tools.
• Strong understanding of data integrity and reporting.
• Proven ability to lead cross-departmental projects.

Responsibilities

• Oversee management of Tessitura database and ensure data integrity.
• Lead efforts in optimizing data processes and integrating databases.
• Conduct training for staff on Tessitura and support documentation.

Skills

Database Management

Data Analysis

Collaboration

System Integration

Training

Education

Bachelor's degree in Data Analytics, Business Administration, or related field

Tools

Tessitura

Google Analytics

PowerAutomate

Job description

The Database and Business Analytics Manager at Zoo Knoxville is responsible for overseeing the use of Tessitura, the primary database management system, and ensuring its integration across all departments. This role emphasizes optimizing data processes, ensuring data integrity, and providing analytics that support the zoo’s goals and strategic initiatives. Working collaboratively with multiple departments, the Manager will also guide best practices in database management, reporting, and data analysis. This position involves leading a cross-functional workgroup to streamline database operations and foster data-informed decision-making.

RESPONSIBILITIES

Database Management and Analytics

• Lead efforts in managing Tessitura, ensuring proper data integrity, and facilitating database maintenance, including duplicate records management and data extraction.
• Oversee the creation and distribution of data reports, dashboards, and key performance indicators (KPIs) for departments such as Development, Marketing, Guest Experience, and Education.
• Design and implement data hygiene practices, including regular updates such as NCOA updates, constituent codes, open plans, and system tables.
• Build and maintain custom reports and ensure compatibility with Tessitura functionality.
• Maintain timely updates to the Tessitura e-commerce site and coordinate with internal departments to ensure accurate information display.
• Support Tessitura upgrades and integration with other software tools (e.g., WordFly, Google Analytics).
• Administer ticketed event setup and related processes to support ongoing and special events at the zoo.

Collaborative Workgroup Leadership

• Lead a workgroup composed of members from various departments to optimize the use of Tessitura, integrating database management best practices.
• Assist internal stakeholders in pulling accurate and strategic lists, reports, and data extractions to support donor engagement, marketing initiatives, and zoo programming.
• Collaborate with departments such as Finance, Development, Guest Experience, Education, and others to ensure cross-departmental data needs are met.

Training & Documentation

• Conduct training sessions for staff on Tessitura functions, ensuring they are well-versed in system usage, updates, and data management processes.
• Create and maintain documentation related to Tessitura usage, policies, and procedures for effective internal support and knowledge sharing.
• Develop team member(s) through coaching and mentorship, fostering expertise of Tessitura and its related processes.

System Integration & Innovation

• Work closely with IT to support Tessitura system integrations with other internal applications and ensure smooth operation of related hardware and software.
• Stay up-to-date with the latest developments in database technologies, analytics tools, and Tessitura updates, implementing improvements as necessary.
• Identify opportunities for automation and process improvements through tools like PowerAutomate, streamlining data workflows across departments.