Data & Systems Specialist

datadotorg; Reston (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

The National Wildlife Federation is seeking a Data & Systems Specialist in Reston, VA to manage, maintain, and optimize data and business processes for supporter systems. You will collaborate with stakeholders across fundraising, engagement, program delivery, and operations to ensure data hygiene and governance while promoting effective user adoption.

Reporting to the Senior Manager of System Strategy & Projects, you will provide user support, develop documentation, and execute training plans to

Qualifications

• 2+ years administrating an enterprise CRM such as Dynamics, Salesforce or Blackbaud CRM.
• Experience handling data hygiene, governance, and integrity tasks.
• Ability to train users and create helpful documentation.
• Strong collaboration with cross-functional teams including data owners.

Responsibilities

• Serve as CRM system administrator and configure fields, forms, views, and user security.
• Provide hands-on user support and train CRM users to optimize usage.
• Manage data imports, exports, and validation across enterprise systems.
• Develop and enforce data governance policies and data hygiene procedures.
• Collaborate with stakeholders to align system capabilities with organizational goals.

Skills

Analytical thinking

Problem solving

Excellent communication

Cross-functional collaboration

Organizational skills

Attention to detail

Adaptability

Education

Bachelor’s degree

Tools

Microsoft Dynamics

Salesforce

Blackbaud CRM

Tableau

SQL Server

Job description

In A Nutshell

Location

Remote Reston, VA, United States

Salary

$60,000 - $70,000 / year

Job Type

Full-time

Experience Level

Mid-level

Deadline to apply

October 9, 2026

The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF’s mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization’s fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects.

Responsibilities

System Administration

• Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions.
• Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions.
• Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors.
• Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes.
• Build queries and run reports to distribute to system stakeholders.
• Serve as a backup for NWF’s Data Operations Manager to perform key functions when coverage is needed.

User Support and Training

• Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback.
• Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization.
• Regularly meet with CRM super users and gather feedback to improve functionality and data processes.
• Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications.
• Create and maintain documentation related to system usage, processes, and connections across systems.

Data Hygiene and Data Governance

• Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests from our supporters.
• Monitor and manage data integrity tasks for NWF’s supporter data. Conduct regular data integrity checks to identify and resolve any data issues.
• Perform data management tasks such as data imports, exports, appends, and merges.
• Research, develop, and maintain data governance policies for NWF’s supporter data, ensuring compliance with applicable organization and policy standards.

Collaboration and Strategy

• Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements.
• Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities.
• Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting.
• Help evaluate and adopt emerging technologies – including AI-powered tools – to enhance productivity.

Skillset

Skills and Competencies

• Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent.
• Ability to manage multiple priorities while maintaining a positive outlook.
• Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Excellent organizational skills with strong attention to detail and accuracy.
• Flexibility, reliability, determination, and a sense of humor.
• A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions.
• The employee’s actions are expected to reflect the values of the National Wildlife Federation.

Minimum Experience

• 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
• 2+ years experience serving as a support contact for CRM users, technical staff, and vendors.
• 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks.
• 2+ years experience conducting data imports, exports, and validation activities for enterprise systems.

Preferred Experience

• Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery.
• Experience with Salesforce nonprofit applications or Salesforce Administrator certification.
• Experience implementing system data integrations and APIs.
• Experience with Tableau or a similar reporting platform.
• Experience working with complex data sets in SQL Server.

Minimum Education Requirements

• Bachelor’s degree from an accredited college or university.

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