Data & Systems Manager — CRM & Analytics for Arts Nonprofit

Everyman Theatre; Baltimore (MD); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical coverage and life insurance

401(k) with match

Paid time off including vacation and/​

Tickets to performances and classes

Job summary

Everyman Theatre seeks a Data & Systems Manager to serve as the organizational nucleus for data, CRM, and reporting across earned and contributed revenue and finance operations.

This cross-departmental role focuses on establishing CRM administration, data governance, and reporting infrastructure, building staff confidence in data, and enabling informed business decisions company-wide.

Qualifications

• 4–6 years of experience in database administration, CRM management, or data operations.
• Experience with Salesforce-based CRMs or performing arts platforms (PatronManager, Tessitura, Spektrix, or similar).
• Strong analytical skills to translate data into clear, actionable insights.
• Interest in exploring AI tools within CRM reporting.
• Proficiency in Excel including pivot tables and data hygiene practices.
• Experience developing or maintaining data governance standards.
• Excellent written communication and documentation abilities.

Responsibilities

• Own CRM platform administration and data governance with cross-department impact.
• Develop and maintain documentation for data standards and procedures.
• Lead or support CRM evaluations or migrations for long-term fit.
• Liaise with CRM vendors, IT partners, and integrators.
• Build dashboards and reports for Marketing, Philanthropy, Finance, and Education.
• Support monthly/year-end financial reconciliation via data integrity.
• Build moves management in the CRM for donor relationships and pipelines.
• Oversee fundraising campaigns, pledge tracking, and reporting.
• Collaborate with Marketing, Education, and Finance on data strategies.
• Lead CRM onboarding and staff training; create SOPs and training materials.

Skills

CRM management

Data governance

Data analysis

Dashboards & reporting

Excel (pivot tables)

SQL querying

Documentation & SOPs

Communication

Project management

Tools

Salesforce-based CRM

PatronManager

Tessitura

Spektrix

SQL

Emma/Mailchimp

Job description

Everyman Theatre seeks a Data & Systems Manager to serve as the organizational nucleus for data, CRM, and reporting across earned and contributed revenue and finance operations.

This cross-departmental role focuses on establishing CRM administration, data governance, and reporting infrastructure, building staff confidence in data, and enabling informed business decisions company-wide.