Data Science Support Specialist

NC State University; Chapel Hill (NC); Hybrid; USD 36,000 - 92,000; Full time

Job summary

A leading university seeks a Data Science Support Specialist to provide technical and administrative assistance for its Data & Visualization Services. The role includes supporting the Data Science Consulting Program, managing service points, and fostering collaboration across departments. Ideal candidates will have a Bachelor's degree and a strong commitment to customer service, alongside excellent communication and organizational skills. This position offers a hybrid work environment and flexible hours.

Qualifications

• Bachelor’s degree and one year of experience related to the area of assignment.
• Strong commitment to customer service and ability to communicate clearly.

Responsibilities

• Provide technical and administrative support for Data Science Consulting Program.
• Assist with management of Data Science Consulting Program and help patrons with data-related questions.
• Oversee Dataspace and Data Experience Lab service points.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Teamwork

Education

Bachelor's Degree

Tools

Excel

Google Sheets

Job description

Please see Special Instructions for more details.

Along with the application, please include your cover letter, resume, and contact information for four current professional references.

Job Posting Information

Posting Number

Posting Number PG194591SP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title Data Science Support Specialist

Anticipated Hiring Range

Anticipated Hiring Range $64,040

Work Schedule

Work Schedule Monday-Friday, 8:00 AM-5:00 PM, with flexibility based on departmental and operational needs. This position is based in NC. This position is eligible for flexible hours and a hybrid work environment, based on departmental and operational needs.

Job Location

Department

Department Libraries

About the Department

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.

The Data & Visualization Services ( DVS ) department (7 librarians, 1 specialist, plus graduate student data science research consultants) helps students and other researchers develop critical data science and visualization skills through expert consultation, workshops, and classroom instruction. The department provides support for a wide range of data lifecycle activities including data collection, discovery, access, evaluation, cleaning, preprocessing, transformation, modeling, analysis, geospatial techniques, and visualization. The department is the service owner for the Dataspace in the Hunt Library and the Data Experience Lab in the Hill Library, community-oriented spaces offering specialized computing, expert assistance, and programs and services supporting data science and visualization. DVS collaborates with others in the Libraries and with NC State’s Data Science and AI Academy ( DSA ), a university-wide effort to meet the university’s growing needs for data science research, education, and expertise. The DSA is located in the Hill Library and works with library staff on data consultation, instruction, and programs to ensure that at NC State, “data science is for everyone.”

The Libraries is a central member of the data science community at NC State University, and this position will play a critical role in supporting and growing that community. The Data Science Support Specialist will provide technical, administrative, and communication assistance for all service areas associated with the Data & Visualization Service ( DVS ) department. They will work with the Department Head and Associate Head to support the operation of the Data Science Consulting Program, operated in partnership with the DSA , which employs graduate students with expertise in data science to offer consulting support to campus affiliates. This position will facilitate user referral and collaboration across Libraries and campus groups.

The Data Science Support Specialist will report to the Department Head, Data & Visualization Services. They will assist with management of the Data Science Consulting Program, help patrons with data-related questions, and assist with program and service management across the department. They will ensure that consultation requests are assigned to a Consultant or library staff member and help with data collection and evaluation related to the Consulting Program.

The Data Science Support Specialist will oversee the Dataspace and Data Experience Lab service points, including helping coordinate facilities, technology, outreach, and events. They will assist with the management of the hardware and software associated with the Data Lab spaces and coordinate with Libraries IT as needed. They will create content for and maintain communication channels related to DVS , including eboards, web pages, signage, and newsletters. Additionally, the Data Science Support Specialist will collaborate with department members t and assist with workshops and events in Libraries spaces, including developing each semester’s workshop calendar and managing workshop registration systems.

Other Responsibilities

Other duties as assigned.

Qualifications

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

• Strong commitment to customer service
• Ability to communicate clearly and knowledgeably across audiences with varied technical backgrounds
• Detail-oriented with strong organizational, time management, and problem-solving abilities
• Ability to work effectively in a dynamic, high-demand environment
• Ability to foster an welcoming environment of belonging for the student, faculty, staff, and public visitor community at NC State
• Ability to work independently and collaboratively as part of a team
• General knowledge of tools and methods (Excel, Google Sheets, spreadsheets, etc.) for working with data and interest working in a data-focused environment
• Strong problem-solving skills
• Ability to make appropriate decisions and exercise good judgment

Preferred Qualifications

• Experience providing customer or patron service
• Experience providing training to customers, patrons, or other staff members

Required License or Certification

N/A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 05/15/2025

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 05/22/2025

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Special Instructions

Along with the application, please include your cover letter, resume, and contact information for four current professional references.

Position Number

Position Number 00109470

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title University Program Specialist

Position Classification Band Level

Position Classification Band Level Journey

Position Classification Salary Range

Position Classification Salary Range $ 36,381 - $ 91,526

Salary Grade Equivalency

Salary Grade Equivalency GN11

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 250101 - Libraries

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail] .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Monster.com
  • CareerBuilder.com
  • InsideHigherEd.com
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Professional Organization
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (LinkedIn, Twitter, Facebook, Other)
  • Other
• If you learned about this vacancy from "other source" or "other website", please provide the source.

  (Open Ended Question)

• * Do you have a Bachelor’s degree and one year of experience related to the area of assignment, or an equivalent combination of training and experience?
  • Yes
  • No
Required Documents
• Resume
• Cover Letter
• Contact Information for References
Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]