Customer Support Specialist (North Carolina) - JUN 2023

PartnerHero; Greensboro (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

Join PartnerHero as a Customer Support Specialist and enhance customer experiences through excellent service. This full-time position offers flexibility with remote work and opportunities for professional growth. Ideal candidates are adaptable, skilled in communication, and eager to solve customer problems effectively.

Benefits

Hybrid workplace

Overtime available

Competitive compensation

Attractive benefits package

Access to free fitness workouts

Paid Sabbatical Leave

Training opportunities

1-on-1 coaching

Qualifications

• Strong English proficiency, spoken and written.
• Ability to thrive in a dynamic and evolving environment.
• Metrics-driven with the ability to handle high volumes of customer interactions.

Responsibilities

• Providing excellent, friendly customer service via email, chat, and phone.
• Helping customers solve problems with strong troubleshooting skills.
• Analyzing recurring issues and creating insight reports.

Skills

Communication

Problem Solving

Adaptability

Conflict Resolution

Job description

Customer Support Specialist (North Carolina) - JUN 2023

Pay Competitive

Employment type Full-Time

Job Description

Req#: 69PJSKBGKG

Role Details

Type of Support: Phone support
Contract Duration: Temporary (90 days; up to 4 months),
Work type and Location: Remote - North Carolina
Schedule: Temporary: Monday - Friday, schedule ranges between 4:00 am and 5:00 pm PST I Saturday / Sunday off
Expected Start Date: July 2023

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various sectors including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

You’ll Be...

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively


What You Bring To The Table

• Strong English proficiency, spoken and written
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations


What We Provide

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development


Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here .


PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .

About the company

We build globally distributed teams of exceptional individuals who provide next level customer experiences and innovative solutions for companies of all sizes.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.