Data Reporting & Systems Coordinator, OPCD

Wake Forest University Pre-College Programs; United States; Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Wake Forest University is seeking a Data Reporting & Systems Coordinator to manage data, create dashboards, and support Handshake/12Twenty systems. You will prepare reports for OPCD leadership and university partners, and ensure data accuracy across multiple platforms.

You will administer user accounts, assist in data clean-up, and contribute to AI-informed workflow improvements across the career team.

Qualificações

• Bachelor’s degree and ability to learn new software quickly.
• Proficiency in data visualization (PowerBI) and Excel with advanced skills.
• Experience with data cleaning, mapping, and preparation for visualization.
• Familiarity with Handshake, 12Twenty, and Workday data ecosystems.
• Strong written and verbal communication with attention to detail.

Responsabilidades

• Design, update, and maintain dashboards for leadership and campus partners.
• Prepare activity and engagement data reports for OPCD and University leadership.
• Administer Handshake and 12Twenty accounts and support.
• Verify data across Workday, Handshake, 12Twenty for accuracy.
• Provide event support and share AI trend insights to improve workflows.

Conhecimentos

Analytics

PowerBI

Advanced Excel

Qualtrics

PowerQuery

Data cleaning

Data mapping

Microsoft Office

Google Suite

Communication

Formação académica

Bachelor’s degree

Ferramentas

Handshake

12Twenty

Workday

EMS

Descrição da oferta de emprego

Job Description Summary

The Data Reporting & Systems Coordinator reports to the Associate Director, Data Analytics, to 1) provide data management, reporting, and analysis on all career-related data and information, 2) provide Handshake system administration and support, and 3) perform other duties as assigned.

Job Description Essential Functions

Data Management, Reporting, and Analysis (50%)

• Prepare student activity and engagement data reports for OPCD leadership and teams, as well as University leadership upon request.
• Design, update, and maintain dashboards (PowerBI, 12Twenty, Handshake) for leadership and campus partners, including executive KPI dashboards, student engagement tracking, and profile completion metrics.
• Perform data entry and maintain accurate records and databases.
• Assist in data clean-up, mapping, and management for all surveys and data sources.
• Pull and denote student-reported interviews weekly out of the EMS (event management and reservable space) system for Student Reported Interviews dashboard.
• Clean and analyze data for post-graduation outcomes and student experiential learning data.

Handshake & 12Twenty System Administration and Support (40%)

• Assist in the technical management of the Handshake system, connecting employers and students to thousands of organizations, jobs, and internships.
• Provide regular maintenance and technical support to users regarding the system, serving as a subject matter expert.
• Maintain and create accounts for staff and students within Handshake and 12Twenty that are not automatically created through the Workday Student Import.
• Verify student demographic data within Workday Student, Handshake, and 12Twenty for data accuracy.
• Maintain Handshake labels for students, pertaining to, but not limited to, coaching assignments, outcomes survey completion, enrollment status, and other necessary information for the system to operate properly.
• Process requests for Handshake & 12Twenty alumni accounts, delete incorrectly created alumni accounts, and send related email correspondence.
• Log staff-reported tech bugs to vendors (Handshake, 12Twenty) within 24 hours with diagnostic details, and deliver weekly status updates on open tickets to affected staff.
• Perform annual system clean-up and conversion between academic semesters.
• Process incoming student requests for Handshake accounts.

Operational and Event Support (10%)

• Conduct Handshake tutorial sessions within student workshops or classes.
• Provide student and organization triage support for virtual career events on Handshake.
• Handle data uploads and other programmatic system support.
• Participate in continuous learning regarding Artificial Intelligence (AI) trends/tools and assist in disseminating AI insights to the broader career team to foster workflow innovation.

Other Functions

• Perform other duties as assigned to support University and OPCD Leadership, and OPCD teams in achieving their goals.

Required Education, Knowledge, Skills, Abilities

• Bachelor’s degree
• Ability to learn new software programs quickly.
• Analytics knowledge, including: Visualization skills through PowerBI, Advanced Excel skills, Qualtrics, PowerQuery
• Data experience/knowledge: Collecting, cleaning, and preparing data from various sources to ensure accuracy and suitability for visualization.
• Data mapping experience to ensure all the data is standardized and clean.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Suite (Sheets, Documents, Slides).
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work both independently and collaboratively within a team.
• Strong attention to detail and problem-solving skills.
• Friendly and professional demeanor.

Preferred Education, Knowledge, Skills, Abilities

• Knowledge of DAX, Workday Student, 12Twenty, and Handshake preferred
• Understanding of higher education Prior private sector experience in a business setting (i.e. technology platform, data)
• Professional industry organization involvement, expertise or certification (i.e. NCACE)
• Understanding of and commitment to maintaining strict confidentiality of student records in compliance with FERPA (Family Educational Rights and Privacy Act) and university data security policies.

Accountabilities

• Responsible for own work.

Physical Requirements

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may involve the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of assigned work.

Environmental Conditions

• No environmental conditions.

Additional Job Description Time Type Requirement

• Full time

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

All eligible applicants are encouraged to apply.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].

About WFU

Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto "pro humanitate," which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, North Carolina Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.