Business Operations Analyst, Facilities and Campus Services

Wake Forest University Pre-College Programs; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Wake Forest University seeks a Business Operations Analyst in Facilities Real Estate and Planning to turn enterprise data into actionable reports and dashboards. The role focuses on data governance, automation, and performance tracking across financial, asset, maintenance, and project domains, with close collaboration to optimize accuracy and efficiency.

The position emphasizes developing executive-level visuals and sustaining datasets with tools like Power BI, Snowflake, Workday, and CMMS.

Qualifications

• Bachelor’s degree plus 1-3 years of business analysis experience or equivalent.
• Proficiency with Power BI, Power Query, DAX, SQL, Tableau to extract, validate, transform, and model data for reports.
• Experience integrating data across enterprise platforms (Workday, CMMS/Asset Essentials, Snowflake).

Responsibilities

• Develop, maintain, and enhance analytical solutions and dashboards.
• Automate reporting workflows and ensure data integrity across systems.
• Produce executive-level reports (monthly/quarterly) and infographics for leadership and campus partners.
• Collaborate with FR&P leadership and university stakeholders to align reporting needs and improve processes.

Skills

Power BI

SQL

DAX

Power Query

Tableau

Workday

CMMS (Asset Essentials)

Snowflake

Microsoft 365

Google Workspace

Data governance

Data visualization

Dashboard design

Project management

Education

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Facilities Management, or related field

Tools

Power Automate

Asset Essentials

Adobe Creative Cloud

Visme

Job description

Job Description Summary

The Facilities and Campus Services Business Operations Analyst drives operational and strategic decision-making across Facilities Real Estate and Planning by transforming complex enterprise data into actionable reports, BI dashboards, and visualization tools. Operating with high autonomy, the position leads data governance, process automation, and performance tracking across financial, asset, maintenance, and project domains. Through close collaboration with university leadership and departmental partners, this role optimizes data accuracy, accessibility, and organizational efficiency.

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions

Develops, maintains, and enhances analytical solutions. Creates dynamic operational dashboards, scorecards, reports, and visual analytics using Power BI, Power Query, DAX, SQL, and Excel to track key performance indicators (KPIs), quality assurance metrics, and daily operational progress. Integrates multi-system enterprise data. Queries, retrieves, and synthesizes data across enterprise platforms, including Snowflake, Workday, Computerized Maintenance Management Systems (CMMS), and Google Workspace to evaluate operational, financial, asset, maintenance, and project performance. Translates complex findings, converting quantitative and qualitative data into clear, actionable visual insights and decision-support tools for leadership, technical teams, and university partners. Manages core departmental reports. Oversees the development, publication, and maintenance of recurring executive deliverables, including the Monthly Business Report across FR&P, the Quarterly Report to the V.P. (summarizing budget, staffing, finances, and projects), the Summer Projects Report, and the departmental quarterly newsletter. Responsible for generating infographics, visuals, and descriptions of data for annual reports and other departmental publication needs. Maintains visual communication channels, real-time data feeds, and content updates for digital department monitors across facilities. Ensures data integrity and reconciliation. Conducts data validation, reconciliation, and quality assurance across multiple systems Asset Essentials, to verify accurate customer billing and work order activity tracking. Automates reporting business processes. Builds and optimizes automated workflows using tools like Microsoft Power Automate to streamline administrative follow-ups, communication, and routine reporting routines. Maintains reporting technical documentation. Creates and updates comprehensive documentation for dashboard models, data pipelines, automated workflows, and reporting procedures to support business continuity and knowledge transfer. Fosters cross-departmental alignment by partnering with FR&P leadership and university stakeholders to identify reporting needs, evaluate analyses conducted by other units, and maximize collaborative insights across functional boundaries. Conducts industry research and cost tracking by performing benchmarking and in-depth analytical research on higher education operations; tracks costs and longitudinal cost-savings trends to highlight risks and efficiency opportunities. Evaluates operational workflows, reviews business processes, technology integration, and data practices to identify continuous improvement opportunities aligned with industry best practices. Manages multiple concurrent initiatives, prioritizes and executes complex administrative, analytical, and business improvement projects simultaneously, adapting quickly to time-sensitive issues and changing organizational priorities. Maintains strict data privacy. Safeguards sensitive personnel, financial, departmental, and university data in compliance with confidentiality standards. Performs related duties: Executes special projects and other administrative or analytical tasks as assigned.

Required Education, Knowledge, Skills, Abilities

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Facilities Management, or a related field with 1-3 years of relevant business analysis experience; or an equivalent combination of education, training, and experience. Advanced proficiency using data query and business intelligence software (e.g., Power BI, Power Query, DAX, SQL, Tableau) to extract, validate, transform, and model complex datasets into actionable reports and analytics. Hands-on experience integrating and managing data across enterprise management platforms (e.g., Workday, CMMS/Asset Essentials, Snowflake). Advanced skills in Microsoft 365, Google Workspace, and visual communication platforms (e.g., Adobe Creative Cloud, Visme) to design executive-level presentations, dashboards, and infographics. Proactive problem-solver who anticipates departmental needs, plans ahead, and executes strategic solutions in a timely manner. Proven ability to manage project lifecycles, prioritize competing workflows, and consistently meet deadlines within a dynamic, fast-paced environment. Demonstrates strong judgment, high versatility, and the ability to work independently while handling sensitive departmental and institutional data with strict confidentiality. Strong written and verbal communication skills, with a demonstrated ability to synthesize complex quantitative data into clear narrative insights for diverse campus partners and executive leadership. Ability to leverage the newest software technologies to create dynamic presentations and infographics. Ability to work independently with attention to detail and sound judgment.

Preferred Education, Knowledge, Skills, Abilities

Strong familiarity with facilities management, real estate planning, asset maintenance, and operational workflows within higher education or a similarly complex institutional environment. Applied knowledge of end-to-end project management principles, including research, industry benchmarking, best-practice integration, workflow planning, execution, and risk monitoring. Exposure to process mapping, continuous improvement practices, and automated workflow platforms (e.g., Microsoft Power Automate) to streamline operational procedures. Understanding of university administrative structures, cross-functional partner dynamics, and institutional reporting expectations.

Accountabilities

Responsible for own work only.

Disclaimer: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Additional Job Description Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].

About WFU

Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto “Pro Humanitate,” as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-beening for students, faculty and staff as evidenced in the Thrive initiative. Winston Salem, North Carolina Wake Forest is located in Winston Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont Triad region of North Carolina. Winston Salem, North Carolina residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.