Data Privacy Implementation Lead - Customer Success

Socket.dev; Washington (District of Columbia); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid schedule 3 days per week

Comprehensive benefits

401(k) plan with match

Job summary

Socket.dev in Falls Church, VA is seeking an Implementation Manager to lead onboarding and delivery for enterprise clients. This role focuses on implementation, customer success, and account adoption with no sales quota.

You will collaborate with product and support teams, train customers, monitor health, and drive strong relationships across mid-market and large enterprises, in a hybrid environment (3 days in-office).

Qualifications

• Onboarding new customers and ensuring successful implementation of solutions
• Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.)
• Excellent communication and interpersonal skills
• Ability to work from the office in Falls Church, VA, 3 times per week

Responsibilities

• Onboarding new customers and ensuring successful implementation of solutions
• Developing and maintaining strong relationships with assigned accounts
• Providing product training and support to customers
• Monitoring customer health and addressing issues proactively
• Collaborating with internal teams to improve customer experience
• Tracking and reporting on key performance metrics
• Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

Skills

Customer success

Implementation management

Privacy regulations

Communication

Education

Bachelor's degree in Business or CS

Job description

Socket.dev in Falls Church, VA is seeking an Implementation Manager to lead onboarding and delivery for enterprise clients. This role focuses on implementation, customer success, and account adoption with no sales quota.

You will collaborate with product and support teams, train customers, monitor health, and drive strong relationships across mid-market and large enterprises, in a hybrid environment (3 days in-office).