Data Operations Lead

Truetax; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative startup is on the lookout for a passionate Data Operations Lead to enhance tax systems. In this role, you will collaborate with visionary co-founders to build and manage a dedicated team of para-legal writers and data analysts. Your mission will be to drive efficiencies and improvements in GenAI operations while fostering a culture of excellence and continuous learning. If you're a self-starter with a strong commitment to making a difference in the legal and tax space, this is your chance to join a dynamic team that values curiosity and motivation. Embrace the opportunity to lead and innovate in a fast-paced environment!

Qualifications

• 2+ years of experience managing remote teams and a commitment to mission-driven work.
• Strong analytical mindset and excellent communication skills.

Responsibilities

• Hire, onboard, and train a distributed team for data operations.
• Manage team performance and ensure high-quality outcomes.

Skills

Team Management

Analytical Thinking

Communication Skills

Customer Support

Tools

GenAI Systems

Job description

Truetax, Enterprise AI for Gov Tax Administrators, is seeking a Data Operations Lead who will support the execution of the company's mission - to drive efficiencies of tax systems. You will work alongside the co-founders (multiple venture backed exits; Oxford/Harvard grads) to set up and manage a distributed team of para-legal writers, support teams and data analysts. We need a self-starter who is curious, self-motivated, relentless in self improvement and who can motivate all those around them. They need to be willing to get into the weeds to deeply understand GenAI system processes and train the team. They need to have a deep commitment to our mission and be ready to move fast.

Responsibilities

• Hire, onboard and train team (remote + local)
• Manage performance of team members and ensure high quality
• Respond to and digest customer feedback, ensuring resulting improvements
• Create and maintain training materials to ensure high team performance
• Be hands on with GenAI data operations
• Meet, manage and communicate tight deadlines

Requirements

• Deep commitment to the mission of Truetax – we are a mission-driven startup solving a systemic failure
• 2+ years of experience managing people
• Has hired, onboarded, trained and managed remote teams
• Sufficient technical understanding on a modern, evolving GenAI system
• Structured thinker with an analytical mindset
• Excellent communication and execution skills
• Preferred: Experience working with customers in a support, success, para-legal or product role
• Preferred: Experience in the legal and/or tax space

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Technology, Information and Internet