Lead Data Analyst, Operations & Fulfillment

hims & hers; San Francisco (CA); Remote; USD 85,000 - 130,000; Full time

Job summary

An established industry player is seeking a Lead Data Analyst for Operations Analytics to drive efficiency and innovation through data. In this pivotal role, you will leverage your extensive experience in data analysis and operational excellence to lead analytics projects that influence strategic decisions. Collaborating with cross-functional teams, you will mentor junior analysts, design scalable data solutions, and present actionable insights to stakeholders. This remote position offers a dynamic environment that values growth and curiosity, making it an exciting opportunity for those passionate about data-driven decision-making and operational improvement.

Benefits

Unlimited PTO

Comprehensive health benefits

Employee Stock Purchase Program

401k benefits with employer matching

Offsite team retreats

Quarterly mental health days

Employee discounts

Qualifications

• 8-10 years of experience in data engineering or analytics with a focus on operations.
• Advanced proficiency in SQL and experience with R or Python for data analysis.

Responsibilities

• Mentor junior analysts and build a high-performance team for data analysis.
• Design scalable platforms for data-driven decisions across business lines.

Skills

Data Analysis

SQL

R

Python

Statistical Analysis

Communication Skills

Problem Solving

Mentoring

Education

Bachelor's Degree

Master's Degree in Mathematics, Statistics, or Data Analytics

Tools

Looker

Google BigQuery

DBT

Job description

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com.

About the Role:

As a Lead Data Analyst for Operations Analytics, you will act as a strategic leader in leveraging analytics to drive efficiency, scalability, and innovation across Hims & Hers’ operational functions. You will own the design, execution, and delivery of advanced analytics projects, partnering with cross-functional teams to uncover insights and deliver actionable recommendations. Your expertise in operational data and storytelling will be critical in shaping business strategies and fostering data-driven decision-making at scale.

This lead-level role will involve close collaboration with teams spanning Dispense & Fulfillment, Operations Assurance, Planning & Optimization, Compounding, Supply Chain, and Operations Finance. Reporting to the Senior Manager of Operations Analytics, you’ll operate in a fully remote and highly collaborative environment that values curiosity, growth, and innovation.

You Will:

• Mentor junior analysts and assist in building a high-performance team of analysts capable of gathering, synthesizing, and analyzing data quickly and accurately.

• Design and implement scalable platforms and processes to enable data-driven decisions across multiple business lines, modalities, and treatment types.

• Tackle complex problems by determining proper analytical methodologies, deriving actionable insights, and presenting conclusions to cross-functional stakeholders.

• Establish and measure key performance indicators (KPIs) that align with throughput and business outcomes, enabling precise performance tracking.

• Identify growth and operational optimization opportunities by structuring and executing experiments in collaboration with cross-functional teams; drive knowledge-sharing and adoption of findings across the organization.

• Proactively initiate and advocate for bold, high-impact strategic opportunities derived from the team’s analytics work, influencing executive-level decisions.

• Leverage internal and external data to uncover growth opportunities, providing actionable, data-driven recommendations for business expansion.

• Partner with teams across Data Engineering, Operations, and Finance to define, build, and execute a data-informed business strategy and operational roadmaps.

• Lead the creation of high-quality dashboards, reports, and insights tailored for executive-level consumption, driving informed decision-making at all levels.

You Have:

• 8-10 years of experience in data engineering, business intelligence, operations, or analytics, with a focus on fulfillment and operational excellence.

• Advanced proficiency in SQL, with intermediate-to-advanced experience in R or Python for data analysis and automation.

• Hands-on experience with tools like Looker, Google BigQuery, and DBT, with the ability to design scalable analytics solutions.

• Exceptional ability to design and execute complex analysis projects, including statistical analysis and process optimization.

• Superb written and verbal communication skills, with experience presenting insights and recommendations to senior, cross-functional stakeholders.

• Strong ability to contextualize data and insights within the business landscape, effectively communicating findings to both technical and non-technical teammates.

• Proven ability to thrive in fast-paced, high-growth, and rapidly changing environments, delivering results under pressure.

Preferred:

• Advanced degree (MS) in Mathematics, Statistics, Data Analytics, or a related field.

• Familiarity with healthcare data, including compliance with HIPAA/PHI, or experience with two-sided marketplace data.

• Demonstrated ability to challenge conventional approaches and drive innovative, high-impact decisions.

• Knowledge of operational KPIs and best practices across fulfillment, logistics, supply chain, and customer service.

• Proficient understanding of statistical analysis, data science concepts, experimentation and how to implement that knowledge into the functional areas within Operations.

• Experience working with DBT and implementing best practices with modeling data.

Benefits:

• Competitive salary & equity compensation for full-time roles.

• Unlimited PTO, company holidays, and quarterly mental health days.

• Comprehensive health benefits including medical, dental & vision, and parental leave.

• Employee Stock Purchase Program (ESPP).

• Employee discounts on hims & hers & Apostrophe online products.

• 401k benefits with employer matching contribution.

• Offsite team retreats.

#LI-Remote

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.