Data Integrity Assistant

Dds Lab; Tampa (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

DDS Lab in Tampa is seeking a Data Integrity Assistant to provide administrative and office support for the organization. You will set up and maintain customer accounts, manage onboarding data, and support the sales order process to ensure quick and accurate customer resolution.

The role requires strong data accuracy, excellent written and verbal communication, and the ability to navigate computer systems quickly.

Qualifications

• High school diploma or equivalent required.
• Prior experience in administrative roles preferred.
• Proficient with computer systems and data entry.
• Strong written and verbal communication skills.
• Detail-oriented with a data-driven approach.

Responsibilities

• Set up and maintain customer accounts for high data accuracy in company systems.
• Manage the internal mailbox and resolve emails promptly.
• Oversee onboarding data and sales orders for fast customer resolution.
• Apply critical thinking to address and resolve issues.
• Educate dental offices on data integrity and resolve cases including out-of-production issues.
• Document information in customer and case management systems.
• Route sales leads to the appropriate sales team member.
• Create and manage MyDDSLab portal logins.
• Collaborate with Onboarding, Inside Sales, and Field Sales as a liaison to other departments.
• Handle data transfers and doctor preferences for sales and preference inboxes.
• Reception backup: greet guests, validate entry, direct deliveries, and notify arrivals.

Skills

Multi-tasking

Prioritization

Time management

Communication skills

Analytical skills

Interpersonal abilities

Education

High school diploma or equivalent

Tools

CRM software

Data entry systems

Job description

Job Details: Job Location: Tampa Corporate - TAMPA, FL 33634, Position Type: Full Time, Travel Percentage: None, Job Shift: Day, The Data Integrity Assistant position is responsible for administrative and office support duties for the organization.

Key Responsibilities

• Set up, update, and maintain new and existing customer accounts to ensure high accuracy within company systems.
• Manage the internal mailbox, ensuring timely resolution of emails.
• Oversee data functions related to onboarding and the sales ordering process to ensure quick and efficient customer resolution.
• Apply critical thinking and problem-solving skills to address and resolve issues.
• Research and resolve out-of-production cases and educate dental offices on the importance of data integrity.
• Ensure accurate documentation of all information in customer and case management systems.
• Direct sales leads to the appropriate sales team member.
• Create UPS placards as required.
• Create and manage MyDDSLab portal logins.
• Work closely with Onboarding, Inside Sales and Field Sales and serve as a liaison with other functional departments.
• Handle data transfer and request doctor preferences for both the sales and preference inboxes.
• Reception backup: Greet guests, validate entry into the lab, direct deliveries as needed, and notify the relevant party of interview or appointment arrivals.
• Perform any other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in administrative roles is preferred.
• Demonstrated ability to navigate and utilize computer systems quickly and efficiently.
• Strong skills in multi-tasking, prioritization, and effective time management.
• Excellent written and oral communication skills with strong interpersonal abilities.
• Superior organizational and administrative skills, ensuring high standards for both internal and external customers.
• Detail-oriented and data-driven, with strong analytical capabilities.
• Dedicated to customer satisfaction and solution-oriented approaches.
• Effective at interacting with individuals at all levels within the organization.
• Goal-oriented and driven to exceed expectations.