Administrative Customer Service

Denbright; Durham (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401k

Health Insurance

Vision Insurance

Long Term Disability

Job summary

Absolute Dental Services in North Carolina is seeking an Administrative Customer Service professional for an in-office, full-time role. You will greet clients, manage calls, log cases, and support the team with a variety of clerical tasks.

Ideal candidates have 1–2 years in customer service or admin, strong communication, and proficiency with Word and Outlook. Dental knowledge is a plus but not required.

Qualifications

• 1–2 years of experience in customer service or administrative roles.
• Dental knowledge is a plus but not required.
• Proficient with Microsoft Word, Outlook; typing 40+ WPM.
• Standing, sitting, and walking as part of the role.

Responsibilities

• Answer multiple phone lines and assist callers.
• Log case information and upload/download documents and photos.
• Provide essential administrative support to the team.
• Handle packing, shipping, and mailing packages via UPS/FedEx.
• Assist with invoicing and general administrative duties.
• Maintain accurate data entry and ensure customer satisfaction.

Skills

Customer Service

Administrative Support

Tools

Microsoft Word

Outlook

Job description

Description

Join Our Dynamic Administrative Customer Service Team!

Are you looking to join a thriving and reputable private organization in the dental laboratory industry? Our team at Absolute Dental Services is expanding, and we're seeking a dedicated and enthusiastic professional to join our Administrative Customer Service team full-time! We pride ourselves on delivering exceptional quality and service to our customers, and we want you to be part of our success story.

About Us:

At Absolute Dental Services, we're committed to providing top-notch dental prosthetics and outstanding customer support. Our team is the backbone of our operations, ensuring seamless communication and efficient service. If you're passionate

about helping others and thrive in a fast-paced environment, this opportunity is for you!

Your Role:

As a member of our Administrative Customer Service team, you'll be the friendly voice and helpful hand that keeps our office running smoothly. This is an in-office position, perfect for someone who loves interacting with people and enjoys a variety of administrative tasks.

Key Responsibilities:

• Answer multiple phone lines and assist callers with inquiries.
• Accurately log case information into our database, including uploading/downloading case documents and photos.
• Provide essential administrative support to the team.
• Handle packing, shipping, and mailing packages using the UPS/FedEx system.
• Assist with case inquiries, customer communication, invoicing, and general administrative duties.
• Perform data entry with precision and attention to detail.
• Deliver excellent customer service, ensuring a positive experience for all our clients.

What We're Looking For:

• Strong organizational and multitasking skills.
• Ability to work efficiently in a fast-paced environment.
• Exceptional communication skills, both verbal and written.
• A proactive and positive attitude with a focus on customer satisfaction.

Why Join Us?

• Competitive salary commensurate with experience.
• Full-time employee benefits package including Paid Vacation, Paid Holidays, 401k, Health Insurance, Vision Insurance, Long Term Disability, and more.

Requirements

• Qualified candidates will have 1-2 years of experience in Customer Service, Administrative or similar field.
• Dental knowledge or experience a plus but not required.
• Candidates must also be proficient with Microsoft Word, Outlook and type 40+ WPM.
• This position requires a combination of periods of standing, sitting and walking.