Administrative Customer Service

Absolute Dental Services Inc; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401k

Health Insurance

Vision Insurance

Long Term Disability

Job summary

Absolute Dental Services Inc. is seeking a friendly Administrative Customer Service specialist to join our in-office team in Durham, NC.

The role focuses on phone and data entry, packing, shipping, invoicing, and delivering excellent customer service to our dental clients. The ideal candidate has 1–2 years of customer service or administrative experience, strong communication skills, and proficiency with Microsoft Word and Outlook.

Qualifications

• 1–2 years of experience in Customer Service or Administrative role.
• Dental knowledge or experience is a plus but not required.
• Proficient with Microsoft Word and Outlook; strong typing speed.

Responsibilities

• Answer multiple phone lines and assist callers with inquiries.
• Log case information into the database and manage documents/photos.
• Provide essential administrative support to the team.
• Handle packing, shipping, and mailing using UPS/FedEx systems.
• Assist with invoicing and general administrative duties.
• Perform data entry with accuracy and attention to detail.
• Deliver excellent customer service to clients.

Skills

Organizational skills

Multitasking

Communication skills

Tools

Microsoft Word

Outlook

Job description

Description

Join Our Dynamic Administrative Customer Service Team!

Are you looking to join a thriving and reputable private organization in the dental laboratory industry? Our team at Absolute Dental Services is expanding, and we're seeking a dedicated and enthusiastic professional to join our Administrative Customer Service team full-time! We pride ourselves on delivering exceptional quality and service to our customers, and we want you to be part of our success story.

About Us: At Absolute Dental Services, we're committed to providing top-notch dental prosthetics and outstanding customer support. Our team is the backbone of our operations, ensuring seamless communication and efficient service. If you're passionate

about helping others and thrive in a fast-paced environment, this opportunity is for you!

Your Role: As a member of our Administrative Customer Service team, you'll be the friendly voice and helpful hand that keeps our office running smoothly. This is an in-office position, perfect for someone who loves interacting with people and enjoys a variety of administrative tasks.

Key Responsibilities

• Answer multiple phone lines and assist callers with inquiries.
• Accurately log case information into our database, including uploading/downloading case documents and photos.
• Provide essential administrative support to the team.
• Handle packing, shipping, and mailing packages using the UPS/FedEx system.
• Assist with case inquiries, customer communication, invoicing, and general administrative duties.
• Perform data entry with precision and attention to detail.
• Deliver excellent customer service, ensuring a positive experience for all our clients.

What We're Looking For

• Strong organizational and multitasking skills.
• Ability to work efficiently in a fast-paced environment.
• Exceptional communication skills, both verbal and written.
• A proactive and positive attitude with a focus on customer satisfaction.

Why Join Us

• Competitive salary commensurate with experience.
• Full-time employee benefits package including Paid Vacation, Paid Holidays, 401k, Health Insurance, Vision Insurance, Long Term Disability, and more.

Requirements

• Qualified candidates will have 1-2 years of experience in Customer Service, Administrative or similar field.
• Dental knowledge or experience a plus but not required.
• Candidates must also be proficient with Microsoft Word, Outlook and type 40+ WPM.
• This position requires a combination of periods of standing, sitting and walking.