Data Entry Typist

Clearpath Counseling and Consulting, LLC; Jersey City (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

Clear Path Counseling, LLC is seeking a Client Support Specialist to be the first point of contact for clients and support daily operations in a mental health practice.

Responsibilities include welcoming clients, handling scheduling, intake, insurance verification, billing support, and maintaining confidential records in a HIPAA-compliant environment.

Qualifications

• 1+ years in client service, administrative support, or a similar role.
• Strong communication and interpersonal skills.
• Proficiency with scheduling systems or EHR software.
• Attention to detail and confidentiality.

Responsibilities

• Serve as the primary point of contact for clients via phone, email, and in person.
• Manage clinician calendars and schedule appointments efficiently.
• Verify insurance benefits and assist clients with understanding coverage and payment options.
• Maintain electronic health records with accurate documentation.
• Support onboarding and ensure HIPAA-compliant confidentiality in daily operations.

Skills

Communication

Organizational skills

Multitasking

HIPAA confidentiality

Education

High school diploma

Bachelor's degree preferred

Job description

Clear Path Counseling, LLC is dedicated to providing compassionate, client-centered mental health services for individuals, couples, and families. Our team of skilled clinicians is committed to offering high-quality care in a supportive, welcoming environment. We are seeking a Client Support Specialist who will be the first point of contact for clients and play a key role in ensuring a positive, seamless experience throughout their care journey.

Position Summary

The Client Support Specialist is responsible for delivering exceptional customer service to new and existing clients, managing administrative and front-office duties, and supporting the daily operations of the practice. This role requires strong communication skills, attention to detail, and the ability to maintain professionalism and confidentiality in a mental health setting.

Key Responsibilities

Client Support & Communication

• Serve as the primary point of contact for clients via phone, email, and in person.

• Provide warm, empathetic assistance to clients seeking information about services, scheduling, or general support.

• Guide new clients through the intake process, including paperwork, insurance verification, and appointment setup.

• Respond promptly to inquiries and follow up as needed to ensure a positive client experience.

Scheduling & Coordination

• Manage clinician calendars and schedule appointments efficiently.

• Communicate schedule changes or cancellations to both clients and clinicians.

• Coordinate telehealth links and ensure clients are prepared for virtual sessions.

Administrative Duties

• Assist with maintaining electronic health records and ensure accurate documentation.

• Verify insurance benefits and assist clients with understanding coverage and payment options.

• Process payments, maintain billing records, and support insurance claims when needed.

• Support office organization and ensure a clean, welcoming environment.

Practice Operations Support

• Assist with onboarding tasks for new staff as needed.

• Collaborate with the team to improve workflows and enhance client experience.

• Maintain strict confidentiality in accordance with HIPAA and practice policies.

Qualifications

Required:

• High school diploma or equivalent; associate or bachelor's degree preferred.

• 1+ years of experience in client service, administrative support, or a similar role.

• Strong communication and interpersonal skills with a client-centered approach.

• Proficiency with scheduling systems, EHR software, or ability to learn.

• Excellent organizational skills and attention to detail.

• Ability to multitask in a fast-paced environment.

• Commitment to confidentiality and professionalism.

Preferred:

• Experience working in a mental health, medical, or wellness office.

• Familiarity with insurance processes and terminology.