Data Entry Specialist

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

AppleOne Employment Services is seeking a Voter Services Call Center Support Specialist (Temporary) to support Broward County Supervisor of Elections during election operations. The role involves handling voter inquiries by phone, data entry, and providing election information.

Must have a high school diploma, 50 WPM, and 1 year of relevant experience; proficiency in Microsoft Office and data entry systems is expected. On-site position in Broward, with overtime possible.

Qualifications

• High school diploma or equivalent.
• Typing speed of 50 wpm.
• 1 year of customer service or call center experience preferred.
• Proficient with Microsoft Office and data entry systems.
• Ability to communicate professionally with voters and officials.

Responsibilities

• Answer a high volume of inbound calls in a courteous, professional, and timely manner.
• Assist voters with registration, election dates, voting methods, and polling info.
• Research voter records and update designated systems.
• Document interactions according to procedures.
• Provide clerical support to the Voter Services Department.
• Protect voter information and comply with laws and policies.
• Follow written procedures and other duties as assigned.
• Additional duties to support election operations.

Skills

Typing 50 wpm

Customer service

Data entry systems

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Voter Services Call Center Support Specialist (Temporary) - need people to start ASAP and work through November 9th

$22 per hour, full time over with overtime to be expected.

Position Summary

The Voter Services Call Center Support Specialist performs customer service and administrative support functions for the Broward County Supervisor of Elections during election operations. The position is responsible for responding to voter inquiries by telephone, researching voter information, providing election-related information, entering and maintaining data, and performing other duties assigned in support of election operations.

Essential Duties and Responsibilities

• Answer a high volume of inbound telephone calls in a courteous, professional, and timely manner.
• Respond to inquiries regarding voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and other election-related services.
• Research voter records using agency systems and applications.
• Enter, update, verify, and maintain information accurately in designated computer systems.
• Document caller interactions in accordance with established procedures.
• Provide administrative and clerical support to the Voter Services Department.
• Protect the confidentiality of voter information and comply with applicable laws, policies, and procedures.
• Follow written procedures and instructions.
• Perform other duties assigned in support of election operations.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum typing speed of 50 words per minute.
• One (1) year of customer service, call center, administrative support, receptionist, or comparable public-facing experience is preferred.
• Intermediate proficiency using Microsoft Outlook, Word, Excel, web-based applications, and data entry systems.
• Ability to communicate professionally and effectively with voters, candidates, elected officials, coworkers, and members of the public.