American Express Virtual Assistant Jobs, American Express Customer Service Job Get Job From Her[...]

American Express Company; Topeka (KS); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flexible schedule (onsite, hybrid, or

Job summary

American Express is seeking a Customer Service Associate in Topeka, Kansas. You will respond to client queries via chat, provide immediate resolution, and aim for outstanding customer satisfaction. A Bachelors degree is required.

Responsibilities include handling multiple chats (2–3 concurrently), adhering to quality and compliance standards, and delivering personalized service with empathy. The role offers flexible scheduling (onsite, hybrid, or remote) based on role and company needs.

Qualifications

• Graduate degree (Bachelor’s).
• Strong interpersonal, verbal and written communication skills.
• Typing speed of 25–35 words per minute.
• Basic navigation ability, web savvy, simple troubleshooting knowledge.
• Multitasking capability to toggle between displays and equipment.

Responsibilities

• Respond to client queries via chat with instant resolution.
• Deliver personalized service with empathy in conversation.
• Handle multiple chats concurrently (2–3 at a time).
• Provide metrics to employees, purchasers, and shareholders.
• Maintain quality and compliance in communications.

Skills

Communication skills

Multitasking

Typing speed 25–35 wpm

Web navigation

Team collaboration

Education

Bachelor's degree

Tools

Chat tools

Web browsers

Job description

Job Information

• Title: Customer Service Associate
• Salary: $20-30 per hour
• Company: American Express
• Location: Topeka, USA
• Educational Requirements: Bachelor’s Degree

Job Description

• Eye for detail acknowledges information gaps and researches to reply. Employment with American Specific is conditioned upon successful completion of a background verification check, in compliance with relevant laws and regulations.
• Recognize and respond to all client queries via chat with instantaneous resolution and ensure customer satisfaction.
• Provide metrics to employees, purchasers, and shareholders in line with goals.
• Adhere to quality and compliance recommendations.
• Communicate effectively, both orally and in writing, understanding tone and temper of the patron through written and voice communication.
• Adaptable and customer‑centric approach to deliver advanced service with personalization and empathy in conversation.
• Manage multiple conversations concurrently (2–3 at a time).
• Respond to all consumer queries through chat with instant decisions to ensure client delight.
• Demonstrate change‑management potential and work effectively in a team environment.
• Make impartial decisions and meet stringent time limits.

Qualifications

• Graduate degree (Bachelor’s).
• Strong interpersonal, verbal and written communication skills, ability to comprehend and articulate clearly.
• Typing speed of 25–35 words per minute.
• Basic navigation ability, web savvy, simple troubleshooting knowledge.
• Multitasking capability to toggle between displays and equipment.

Benefits

• Flexible schedule: onsite, hybrid, or fully remote based on role and company needs.