American Express Job Description, 2nd Shift Data Entry Jobs Remote @ Joblagii ( Customer Care P[...]

American Express; Boise (ID); Hybrid; USD 27,552 - 41,328; Full time

Job summary

American Express in Boise is seeking a Customer Care Professional to provide multi-channel support, including calls, chat, and text, with a focus on first-contact resolution.

The role requires a Bachelor's degree, a comfort with a hybrid onsite/remote setup, and the ability to manage multiple systems while delivering excellent service.

Qualifications

• Minimum 2 years of customer support experience.
• Typing speed of at least 40 words per minute with 90% accuracy.
• Bachelor's degree; associate degree or college coursework acceptable.

Responsibilities

• Provide global-class customer support via calls, chat, and text.
• Build relationships with clients and recommend products.
• Deliver first-touch resolution and negotiate outcomes for customers and American Express.
• Meet service level, compliance policies, and productivity targets.
• Navigate PC systems and mobile apps to assist clients and enable them to use online tools.
• Record pricing, identity, transaction details, and notifications.
• Prioritize requests and adapt in a changing environment.

Skills

Customer service

Typing 40 wpm

Multitasking

Communication

Problem solving

Detail oriented

Education

Bachelor's degree

Associate degree acceptable

Job description

Job Responsibilities: Customer Care Professional – Salary: $20-30/Hour – Company: American Express – Location: Boise, USA – Educational Requirements: Bachelor's Degree

Position & Obligations

• Supply global‑class customer support, including responding to client inquiries and issues through various channels (calls, chat, text).
• Build meaningful relationships with clients using a consultative approach, understanding their needs and giving product recommendations.
• Deliver first‑touch resolution and negotiate satisfactory outcomes for customers and American Express.
• Meet and exceed service level, compliance policies, and productivity targets.
• Navigate PC systems and mobile applications to help clients and enable them to use online/mobile tools.
• Record essential information, including pricing, identity, transaction details, and notifications.
• Prioritize requests and adapt in an ever‑changing environment.

Preferred Capabilities

• Demonstrated success handling high‑volume, high‑quality service in challenging situations.
• Passion for customer service with a high‑quality customer interaction mindset.
• Ability to work quickly in a dynamic environment while multitasking and using multiple systems and digital tools.
• Strong interpersonal, conversational, verbal, and written communication skills.
• Assertiveness to manage difficult conversations.
• Excellent negotiation, influencing, and resourcefulness skills.
• Critical, analytical, forward‑thinking, and problem‑solving skills with strong attention to detail.
• Confidence to work in a virtual environment.

Desired Qualifications

• Minimum 2 years of customer support experience, including up to 6 months in chat support.
• Typing velocity of at least 40 words per minute with 90% accuracy.
• Basic navigation ability, internet savvy, and fundamental troubleshooting knowledge.
• Ability to toggle between multiple windows/devices.
• Bachelor’s degree; associate degree or college coursework acceptable.

Extra Information

Region: BGC Company Center 2, 5th Street Corner, 30th Street, Bonifacio Global City, Taguig.

Workplace Flexibility: Full‑time. Requires hybrid work (onsite and remote).

Work‑from‑home requirements:

• At least 25Mbps internet connection.
• Private, quiet space for remote work.

High overall performance is rewarded with goal‑driven incentives.