Order Entry & Customer Support Specialist

Mankiewicz Coatings USA; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Mankiewicz Coatings USA is looking for a Data Entry & Account Service Representative in Charleston, SC. The role involves managing professional relationships with customers and handling interactions via phone and email.

The ideal candidate must possess a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Experience with SAP software is preferred.

Qualifications

• High school diploma, GED, or equivalent experience required.
• Excellent verbal and written communication skills essential.
• Ability to handle customer complaints effectively.

Responsibilities

• Ensure optimal professional relationship with customers.
• Handle customer communications in coordination with relevant departments.
• Independently manage all incoming orders from assigned customers.

Skills

Excellent verbal communication skills

Excellent written communication skills

Experience with SAP software

Proficient in Microsoft Office

Ability to work under pressure

Exemplary customer service

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

We are searching for a Data Entry & Account Service Representative to create, maintain, and optimize professional relationships with customers and manage customer interactions.

Role Responsibilities

• Ensure optimal professional relationship with customers and handle customer interactions.
• Handle customer communications (phone and email) in coordination with the assigned team and all relevant departments (local and global).
• Independently handle all incoming orders for assigned customers, including changes or modifications to orders.
• Coordinate with all departments regarding customer orders (local and global).
• Handle customer complaints immediately and effectively in coordination with the sales team and all relevant departments (local and global).
• Actively involve in Accounts Receivable Management in cooperation with the assigned team.
• Provide factual and accurate information to the assigned team.
• Use internal computer programs properly and mandatorily.
• Maintain compliance with all company policies and procedures.
• Display flexibility and understanding that this position may be required to perform duties outside the listed responsibilities to meet the mission and goals of Mankiewicz Coatings.

Role Requirements

• High school diploma, GED, or equivalent experience.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Experience with SAP software (preferred).
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
• Travel both domestically and internationally may be required, including to countries that may require proof of vaccination.
• Ability to work independently and complete assignments within the parameters of instructions, prescribed routines, and standard accepted practices.

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
• Maintain regular, punctual attendance consistent with ADA, FMLA, and other relevant standards.
• Frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling, and reaching.
• Potential exposure to fumes and hazardous chemicals.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen, and speak clearly on the telephone.