Customer Service Specialist

Bagby and Company; Manitowoc (WI); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Competitive compensation with annual bonus potential

Comprehensive health insurance

401(k) with company match

Paid vacation

Safety shoes/safety glasses reimbursement

Job summary

Bagby and Company in Manitowoc is looking for a Customer Service Specialist to manage customer orders and communicate with the sales team. The candidate should be detail-oriented and capable of multitasking in a fast-paced environment.

The position offers competitive compensation with health benefits, a 401(k) plan with company matching, and paid vacations. Responsibilities include processing daily invoices and conducting market research to support the sales team.

Qualifications

• Previous purchasing experience in a manufacturing environment.
• Ability to meet deadlines and perform work in a timely manner.
• High energy individual with willingness to learn.

Responsibilities

• Manage customer orders and communicate with internal personnel.
• Process daily invoicing of customer orders.
• Conduct market research on industry trends.
• Assist Sales Manager to service customer demands.
• Answer phones and greet guests.

Skills

Proficient in Microsoft Office

Effective verbal communication skills

Ability to multi-task

Detail-oriented

Ability to work independently

Excellent documentation skills

Job description

Customer Service Specialist

Reports to: CX and Marketing Manager.

Daily Schedule: 7 AM – 5 PM; Monday – Thursday; weekends and overtime as needed.

Position Status: Non‑Exempt; hourly, paid bi‑weekly.

The Customer Service Specialist at WEG Coatings works directly with customers and the Sales team to ensure all customer needs are met. The ideal candidate is detail‑oriented, motivated to take ownership of processes, drive improvements, and contribute to the continued development of overall processes.

Responsibilities

• Manage customer orders and communicate internal personnel regarding customer needs and order status.
• Process daily invoicing of customer orders.
• Conduct market research and intelligence on industry trends.
• Assist Sales Manager in servicing customer demands.
• Answer phones and greet guests.
• Assist in other areas as needed.

Benefits

• Competitive compensation with annual bonus potential.
• Comprehensive health insurance: medical, dental, vision, short‑term disability, life, and HSA account.
• 401(k) with company match.
• Paid vacation.
• Safety shoes/safety glasses reimbursement.

Location

825 East Albert Drive

Manitowoc, WI 54220

Qualifications

• Proficient in Microsoft Office.
• Previous purchasing experience in a manufacturing environment.
• Ability to multi‑task and work in a fast environment.
• Ability to work independently as well as collaborate with other employees.
• Ability to meet deadlines and perform work in a timely manner.
• Detail‑oriented, conscientious individual with excellent documentation skills.
• Effective verbal, written, and electronic communication skills.
• High energy individual with willingness to learn.