Automotive Technical Service Representative

Mankiewicz Coatings USA; Southfield (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Mankiewicz Coatings USA is seeking a Technical Service Representative to offer expert service for customers in the Automotive Industry regarding technical applications.

This role involves project-supporting assessments, managing new product testing, and presenting new products. Candidates should have a High School diploma and excellent communication skills, along with the ability to travel as the job requires.

Join us to drive innovation and enhance customer satisfaction!

Qualifications

• Receive hazardous waste training within 6 months of employment.
• Ability to travel both domestically and internationally.
• Ability to work independently and complete assignments.

Responsibilities

• Provide technical support for customers in the automotive industry.
• Manage testing on new applications and systems.
• Organize workshops with customers.

Skills

Excellent verbal and written communication skills

Intermediate knowledge of technical systems

Excellent computer proficiency (Microsoft Office)

Ability to work under pressure

Proactive handling of continuing education

Education

High School diploma

Tools

Microsoft Office

Job description

Role Overview

Our Technical Service Representative will provide service for customers and prospective customers in the Automotive Industry in regards to all technical application questions and problems.

Role Responsibilities

Support of and service for customers and prospective customers in the Automotive Industry (and potentially other markets) in regards to all technical application questions and problems. Project-supporting technical assessment of performance systems. Application-technological project management for customers.

Market/ Products

• Technical customer support on the implementation of new Mankiewicz products
• Monitor technical trends (coatings, application techniques and application equipment)
• Manage the testing on the marketability of new applications and application systems
• Initiation, performance and evaluation of competitive research
• Presentation of new products and their advantages to the customer according to the customers processes and requirements
• Direct the identification of customers' needs and market opportunities to continuously expand Mankiewicz' activities
• Adjustments of products and adjustments in regards to customers' needs

Personnel

• Proactive handling of continuing education in regards to relevant technical and market knowledge
• Represent the company professionally and courteously
• Ensure reports are in line with internal format requirements

Processes

• Direct the application-technological trials and their documentation
• Consult customers with application equipment
• Application parameter testing of new product developments and optimization in cooperation with the laboratory
• Organize workshops with colleagues and/or customers
• Development of application recommendations for customers (internal and external)
• Documentation of all internal processes (ATA reports, samples orders, etc.)
• Gathering of information on, analysis of and dealing with application problems and complaints of the customers
• Establishing and definition of application windows
• Instruction of customers' painters / application engineers; imparting of specific application-technological knowledge
• Imparting of knowledge on pretreatment methods to customers (internal and external)

Finances

• Ensure that goals, targets and strategies will provide midterm and long term added profit to the group
• Ensure efficient travel planning within the group possible

Additional Responsibilities

• Travel to customer facilities required. Must be willing to travel via vehicle, plane, train, etc.
• Maintain compliance with all company policies and procedures
• Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings

Role Requirements

• High School diploma required.
• Receive hazardous waste training within 6 months of initial employment, and annually thereafter in accordance with the applicable provisions of R.61-79.262.17(a)(7)(ii), (iii) and (iv)(D) of the South Carolina Hazardous Waste Management Regulations (SCHWMR).
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Intermediate knowledge of the installations / technical systems
• Intermediate knowledge of the applications techniques (nozzles, piston pump, double diaphragm pumps)
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching
• Must be able to mix paints, use paint sprayers and other equipment to efficiently and effectively perform the job
• Exposure to fumes and hazardous chemicals.
• Must be able to lift and carry up to 50 pounds
• Able to stand for 8 hours per day
• Must be able to talk, listen and speak clearly on the telephone