Data-Driven Process Improvement Analyst - Hybrid

State of Maine; Augusta (ME); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The State of Maine's Driver License Services is seeking an analyst to translate operational data into practical decisions as part of a multi-year modernization effort. You will report to the Director of Driver License Services and help ensure decisions are grounded in real performance data throughout the modernization process.

You’ll study workflows, collect and analyze performance data, and build dashboards to inform leadership.

Qualifications

• Eight years of combined education, training, and experience analyzing, evaluating, and improving organizational systems, programs, or practices.
• Strong skills in data collection, analysis, and interpretation.
• Experience with process mapping and business process improvement.
• Clear report writing and the ability to present findings to leadership.
• Proficiency in Microsoft Excel and a reporting or visualization tool such as Power BI.
• Ability to build trust with front-line staff and gather accurate information from many sources.
• Strict discretion with personal information protected by the federal Driver's Privacy Protection Act.

Responsibilities

• Study workflows, information flow, and service delivery to identify bottlenecks and inefficiencies.
• Collect, clean, and analyze data on transactions, processing times, errors, wait times, and branch performance.
• Build reports and dashboards for leadership to guide decisions and track progress.
• Map current processes and document future workflows for modernization.
• Coordinate multiple projects, monitor milestones, and flag timeline overlaps.
• Identify training needs from error trends and coordinate with trainers and supervisors.
• Recommend changes to procedures and assist with implementation and adoption.
• Measure results after changes and update manuals and reference materials.
• Support user acceptance testing and staff readiness for system changes.

Skills

Data analysis

Process mapping

Reporting / Power BI

Excel

Stakeholder communication

PII discretion

Education

Eight years of combined education, training, and experience in analysis

Tools

Power BI

Excel

Job description

The State of Maine's Driver License Services is seeking an analyst to translate operational data into practical decisions as part of a multi-year modernization effort. You will report to the Director of Driver License Services and help ensure decisions are grounded in real performance data throughout the modernization process.

You’ll study workflows, collect and analyze performance data, and build dashboards to inform leadership.