Data-Driven Process Improvement Advisor

Oriental Bank; San Juan (PR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Oriental Bank seeks an Advisor, Customer Intelligence (Process Improvement) to lead data-driven process enhancements in our OpEx program. You will map current/future states, analyze data, and drive cost and quality improvements across operations.

You will collaborate with SMEs and stakeholders, ensuring timely execution and regulatory alignment while supporting audits and changes. Bilingual English/Spanish required.

Qualifications

• Bachelor's degree in a related field required; relevant certifications preferred.
• Experience in process improvement or re-engineering is required (1+ year).
• Strong analytical and data-driven mindset with Lean/Agile exposure.
• Excellent communication and ability to influence at all levels.

Responsibilities

• Conduct shadowing and SME interviews to map current/future end-to-end processes.
• Gather/analyze data to identify trends, bottlenecks and strategic solutions.
• Track initiatives, measure impact including cost savings and quality gains.
• Communicate progress and results of improvement initiatives.
• Manage strategy implementations for process and resource optimization.
• Ensure compliance with goals, controls and regulatory requirements.
• Collaborate with cross-functional teams to align actions and decisions.
• Identify metrics to monitor operational process performance.
• Align personnel, time, effort, and budgets with revenue and growth goals.
• Other duties as assigned.

Skills

Lean Six Sigma

Stakeholder communication

Data analysis

Presentation skills

Analytical problem solving

Bilingual English/Spanish

Education

Bachelor's degree in Industrial Engineering, Business Admin, Finance or related

Tools

PowerBI

Excel

PowerPoint

Outlook

Job description

Oriental Bank seeks an Advisor, Customer Intelligence (Process Improvement) to lead data-driven process enhancements in our OpEx program. You will map current/future states, analyze data, and drive cost and quality improvements across operations.

You will collaborate with SMEs and stakeholders, ensuring timely execution and regulatory alignment while supporting audits and changes. Bilingual English/Spanish required.