Data-Driven IS & Analytics Coordinator (Remote/Hybrid)

PIH; Boston (MA); Hybrid; USD 57,000 - 61,000; Full time

Job summary

Partners In Health (PIH) is seeking an entry-level Coordinator, Information Systems & Analytics in the Boston area. The role supports maintenance of data, reports, and systems while collaborating with stakeholders across departments in the U.S.

and internationally. You will learn from the team, provide application support for tools like Power BI, Excel and Jira-like systems, and participate in data warehousing initiatives with limited travel (5%).

Qualifications

• Bachelor’s degree and/or 1-2 years of experience in, Business, Information Technology, Data Science, or similar areas.

Responsibilities

• Application Support (35%): Provide helpdesk support and troubleshooting to end users for various operational systems including Serenic (MS Dynamics NAV), Vena, Jet Reports, Salesforce, HubSpot, Claude, MS Copilot, MS Office 365 Suite (Excel, Word, PowerPoint), SharePoint and Power BI, including permission management and system configuration.
• Training and Documentation (25%): Support the team’s training efforts to build analytics and application skills across the organization, including helping plan and run training sessions, co-facilitating introductory trainings, and drafting and updating user guides, manuals, and self-guided learning materials.
• Data Management and Integration (20%): Assist in implementing PIH’s Data Warehousing strategy by interfacing with teams to move data into data warehouse tools, identify relevant data relationships, mappings, and transformations, publish and analyze datasets for stakeholder use, and updates and maintains permissions to those datasets.
• Analysis and Report Development (15%): Help create or guide others on the creation of dashboards and reports using analytics tools such as Excel, Power BI, and Jet Reports for various internal teams, cross-departmental and cross-geographical audiences, and management.
• Application and Process Design (5%): Assist in evaluating and improving processes across the organization using a suite of applications, at times leading requirements gathering, testing and implementation of specific projects.

Skills

Learn new systems

Attention to detail

Communication skills

Advanced Excel

Interpersonal collaboration

Education

Bachelor’s degree / 1-2 yrs exp

Tools

Excel

Power BI

Jet Reports

Job description

Partners In Health (PIH) is seeking an entry-level Coordinator, Information Systems & Analytics in the Boston area. The role supports maintenance of data, reports, and systems while collaborating with stakeholders across departments in the U.S.

and internationally. You will learn from the team, provide application support for tools like Power BI, Excel and Jira-like systems, and participate in data warehousing initiatives with limited travel (5%).