Data & Analytics Support Coordinator (Remote/Hybrid)

PIH; Boston (MA); Hybrid; USD 57,000 - 61,000; Full time

Benefits offered by this job

Work from anywhere in the U.S.

Health coverage

401(k) plan

Flexible PTO

Professional development

Job summary

Partners In Health (PIH) seeks a Coordinator, Information Systems & Analytics to support data, reports and systems across the organization. This entry-level role learns from the team and partners with operational units across geographies to improve data access and empower data-driven decisions.

Based in Boston with remote or US-wide hybrid work, the position offers hands-on training with tools like Power BI, Salesforce, Excel and SharePoint, plus 5% travel.

Qualifications

• Bachelor’s degree and/or 1-2 years of experience in, Business, Information Technology, Data Science, or similar areas
• Proven ability to learn new systems and processes
• Attention to detail, ability to follow and create instructions and documentation
• Excellent communication and customer service skills
• Advanced Excel skills; familiarity with data warehouse or data visualization tools strongly desirable
• Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries

Responsibilities

• Application Support(35%):Provide helpdesk support and troubleshooting to end users for various operationalsystems such as, but not limited to, Serenic (MS Dynamics NAV), Vena, Jet Reports,Salesforce,HubSpot,Claude, MS Copilot, MS Office 365 Suite(Excel, Word, PowerPoint, etc.), SharePoint and Power BI, including permission management and system configuration
• Training and Documentation(25%): Support the team’s training efforts to build analytics and application skills across the organization, including helping plan and run training sessions, co-facilitating introductory trainings, and drafting and updating user guides, manuals, and self-guided learning materials
• Data Management and Integration(20%):Assist in implementing PIH’s Data Warehousing strategy by interfacing with teams to move data intodatawarehousetools, identify relevant data relationships, mappings, and transformations,publishand analyze datasets for stakeholder use, and updates and maintains permissions to those datasets
• Analysis and Report Development(15%):Help create or guide others on the creation of dashboards and reports using analytics tools such asExcel, Power BI,andJet Reports for various internal teams, cross-departmental and cross-geographical audiences, and management
• Application and Process Design(5%):Assist in evaluating and improving processes across the organization using a suite of applications, at times leading requirements gathering, testing and implementation of specific projects

Skills

Learn new systems

Attention to detail

Communication skills

Advanced Excel

Data visualization

Data warehouse

Interpersonal skills

Education

Bachelor’s degree

Tools

Serenic NAV

Vena

Jet Reports

Salesforce

HubSpot

Claude

MS Copilot

MS Office 365 Suite

SharePoint

Power BI

Job description

Partners In Health (PIH) seeks a Coordinator, Information Systems & Analytics to support data, reports and systems across the organization. This entry-level role learns from the team and partners with operational units across geographies to improve data access and empower data-driven decisions.

Based in Boston with remote or US-wide hybrid work, the position offers hands-on training with tools like Power BI, Salesforce, Excel and SharePoint, plus 5% travel.