Strategic Customer Account Manager

Mann; Hanover Park (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

MANN+HUMMEL is seeking a detail-oriented Customer Service professional in Hanover Park, IL to manage orders, monitor inventory, and support master data maintenance. The role focuses on accurate fulfilment, timely communication of delays, and cross-functional collaboration across the business.

The ideal candidate has 3–5 years in customer service or sales support, strong Excel skills, and experience with EDI/SAP.

Qualifications

• High School Diploma or equivalent required; degree is a plus.
• 3–5 years of Customer Service, Sales, or Account Management experience.
• Experience with EDI, SAP, and/or ERP systems is preferred.
• Strong proficiency in Microsoft Office, especially Excel with PivotTables, lookups, formulas, and macros.
• Excellent communication, time management, and collaboration across teams.
• Ability to lift up to 25 lbs and work in a professional office environment.

Responsibilities

• Manage end-to-end order processing and management to ensure on-time, in-full fulfilment.
• Monitor inventory and proactively communicate delays, shortages, and shipment updates.
• Manage customer Master Data maintenance and customer set ups.
• Provide reporting on open orders, fill rates, cycle times, and seasonal promotions.
• Initiates pricing, quotes, and new part requests; provide quotes and upsell opportunities.
• Prepare monthly performance metrics for key accounts.
• Collaborate with internal teams to identify process improvements.
• Troubleshoot order issues and resolve customer concerns with urgency and professionalism.
• Coordinate and resolve customer claims, returns, credits, and order discrepancies.
• Audit orders and support Order Entry Customer Service Representatives.

Education

High School Diploma

Tools

SAP

ERP systems

Job description

MANN+HUMMEL is seeking a detail-oriented Customer Service professional in Hanover Park, IL to manage orders, monitor inventory, and support master data maintenance. The role focuses on accurate fulfilment, timely communication of delays, and cross-functional collaboration across the business.

The ideal candidate has 3–5 years in customer service or sales support, strong Excel skills, and experience with EDI/SAP.