Data Conversion Applications Analyst

Jack Henry & Associates, Inc.; Springfield (MO); On-site; USD 39,000 - 42,000; Full time

Job summary

Jack Henry & Associates, Inc. in Springfield, MO is seeking an Applications Analyst to join the Enterprise Conversion Solutions team.

This role supports high‑end data conversion projects by securely converting data for financial institutions, collaborating with programmers, vendors, project managers and support reps. The ideal candidate has at least 1 year in a technical or troubleshooting environment using Microsoft products and at least 6 months of customer service experience; willingness to

Qualifications

• Must have at least 1 year of experience in a technical or troubleshooting environment using Microsoft products such as Excel, Word, Teams and Outlook.
• Must have at least 6 months of customer service experience.

Responsibilities

• Communicates with internal and external customers to ensure all applicable data and/or database are collected.
• Provides remote assistance should it be needed. We typically achieve this remote access via Bomgar, Webex, Smarttech.
• Completes and ships all equipment list requests by ECS employees daily and with urgency.
• Transports data to our backup DR site as needed.
• Data security is a top priority. Ensures all policy and procedures are followed. Associate must handle every data set with care.
• Interacts and communicates with Project Managers, CRMs, customers, vendors, internal JH product groups as needed.
• Project Management skills are needed to be successful. We handle a large work load. Associate must be able to remain organized, be able to prioritize, and execute assigned tasks self-sufficiently.
• Administration of our SFTP site.
• Assembly and configuration of NAS devices.
• May perform other duties as assigned.

Skills

Microsoft Excel

Customer service

Technical troubleshooting

Job description

Jack Henry & Associates, Inc. in Springfield, MO is seeking an Applications Analyst to join the Enterprise Conversion Solutions team.

This role supports high‑end data conversion projects by securely converting data for financial institutions, collaborating with programmers, vendors, project managers and support reps. The ideal candidate has at least 1 year in a technical or troubleshooting environment using Microsoft products and at least 6 months of customer service experience; willingness to