IT Support & Data Conversion Analyst

Compunnel, Inc.; Jackson (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

Compunnel, Inc. is seeking a seasoned help desk analyst to serve as the primary contact for users, diagnosing software issues and guiding data conversion for Success projects. The role emphasizes documenting incidents and coordinating with technical staff to maintain seamless operations.

The ideal candidate has 5+ years working with benefits-determination systems (SNAP/TANF/E&T) and strong Windows PC skills. Proficiency with JIRA and mainframe/ADABAS data contexts is preferred.

Qualifications

• 5+ years of experience with automated system for determining benefits for SNAP, TANF or E&T.
• Experience diagnosing software problems and resolving user inquiries.
• Proven ability to document incidents for system enhancements.

Responsibilities

• Serve as the primary point of contact for users with help desk issues.
• Receive, document, prioritize, and track support requests via phone, email, or chat.
• Escalate complex or recurring problems to supervisor for resolution.
• Communicate clearly to reduce user frustration and convey policy resolutions.
• Analyze incidents to identify root causes and support system improvements.

Skills

Help desk

User support

Troubleshooting

Documentation

Analytical thinking

Tools

JIRA

Windows applications

Mainframe

Linux

SQL Server

ADABAS

Job description

Compunnel, Inc. is seeking a seasoned help desk analyst to serve as the primary contact for users, diagnosing software issues and guiding data conversion for Success projects. The role emphasizes documenting incidents and coordinating with technical staff to maintain seamless operations.

The ideal candidate has 5+ years working with benefits-determination systems (SNAP/TANF/E&T) and strong Windows PC skills. Proficiency with JIRA and mainframe/ADABAS data contexts is preferred.