Systems Analyst - Senior (My Chart and Welcome)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 95,000 - 135,000; Full time

Job summary

UPMC seeks a full-time Senior Systems Analyst to support Epic MyChart and Welcome in a hybrid role with required on-site travel to Pittsburgh, PA. The ideal candidate will have Epic certification, strong analytical abilities, and excellent communication skills.

Responsibilities include configuring Epic apps, analyzing workflows, and providing Level 2/3 support with mentoring and on-call rotation. Day-to-day work involves system maintenance, testing, and cutover planning, plus ongoing training to

Qualifications

• 5+ years of experience with modern technology and application support.
• Epic certification preferred (MyChart and Welcome).
• Excellent communication skills and ability to work in a team.
• Hybrid work model with on-site travel to Pittsburgh, PA.

Responsibilities

• Configure and customize Epic applications to align with clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency; complete documentation for new and moderately complex processes.
• Provide second and third level technical support; triage and resolve Level 2/3 issues; mentor junior staff; participate in 24/7 standby rotation.
• Perform system maintenance, updates, break-fix, upgrades; create test plans; conduct testing and QA for new implementations; manage cutover plans.
• Demonstrate clear written and oral communication to build relationships and facilitate day-to-day work and projects.
• Maintain up-to-date knowledge of IT fundamentals (SDLC) and apply it to IT work within a UPMC department or function.

Skills

Epic certification

Analytical skills

Communication skills

Team collaboration

Tools

Epic

Job description

UPMC seeks a full-time Senior Systems Analyst (Epic MyChart and Welcome). If you have Epic certification, strong analytical, and excellent communication skills.

Work Location:

Hybrid-primarily remote, with on-site travel to Pittsburgh, PA required at least one week per month or as needed.

Work Hours:

Day shift, 8am-5pm, Monday to Friday.

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency. Complete detail-oriented documentation for new and moderately complex processes.
• Provide second and third level technical support and troubleshooting assistance to end-users. Independently, triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Additionally, this position will require on call as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
• Perform system maintenance, including updates, break-fix, and upgrades. Create test plans. Complete thorough system testing and quality assurance for new implementations and updates. Create and/or manage cutover plans including downtime, etc.
• Responsible for demonstrating appropriate, clear concise, and effective written and oral communication in all interactions to build relationships and accomplish day-to-day work and projects. Mentors less experienced staff.
• Typically has 5+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations. Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Preferred:

• Epic certification/accreditation for MyChart and Welcome.
• 2 years' experience in supporting a health care application through practical experience.
• Current or past UPMC employee or contractor.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran