Data Centre Remote Field Engineer (L2) - Incident Resolver

NTT Limited; Virginia (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

NTT DATA seeks a Data Centre Remote Field Service Engineer (L2) to deliver professional remote technical support, diagnose incidents, and restore services for clients. You will work to meet SLA targets and collaborate with vendors, clients, and internal teams.

The role requires a bachelor's degree in IT or computing and professional data centre certifications. On-site work with a global company offers growth through diverse projects and continuous learning opportunities.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in Data Centre technologies (e.g., Cisco, NetApp, EMC/ONTAP).

Responsibilities

• Provide remote technical support to clients and identify/resolver incidents.
• Maintain service delivery in line with SLAs and update tickets and knowledge bases.
• Coordinate with cross-functional teams to ensure timely resolutions.

Skills

Customer service orientation

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree in IT or computing

Tools

Cisco

NetApp

EMC/ONTAP

Avaya

Job description

NTT DATA seeks a Data Centre Remote Field Service Engineer (L2) to deliver professional remote technical support, diagnose incidents, and restore services for clients. You will work to meet SLA targets and collaborate with vendors, clients, and internal teams.

The role requires a bachelor's degree in IT or computing and professional data centre certifications. On-site work with a global company offers growth through diverse projects and continuous learning opportunities.