Datacenter Network Support Engineer L2

Iron Systems, Inc; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Iron Systems, Inc. seeks a Level 2 Network Technician to maintain the data center infrastructure, troubleshoot hardware, and support IT device installations. You will coordinate with the NOC and engineering teams to ensure smooth operations.

The role involves hands-on work with servers, storage, switches, WAN devices, and cabling, with occasional travel to remote sites. Leadership in small teams and strong incident management are valued.

Qualifications

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team on a project.
• Experience with data center environments including MMR, cages, and shared areas.
• Knowledge of server hardware components, diagnostics, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers).

Responsibilities

• Troubleshoot and execute IT device installations with guidance from NOC/engineering.
• Handle hardware like physical servers, storage devices, server appliances and PDU power distribution units.
• Support and maintain cables, racks, and labeling for organized data center spaces.
• Collaborate with teams on incident handling and on-site reporting to Project Manager.

Skills

Data center ops

Troubleshooting

Server hardware

Network equipment

Structured cabling

Leadership

Incident management

Tools

Nutanix

Cisco UCS

Job description

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Key Responsibilities

Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:

• Physical Servers
• Storage & Backup Devices
• Server Appliances
• Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units (3KVA and below)
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Optical Transport System
• Physical Cabling and Cable Management
• Device connections (peripherals, power, network ports)

Qualifications And Skills

Technical Skills

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with data center environments, including MMR, Cages, and Shared Areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshoots with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills

• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements

• Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
• Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
• If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.