Data Centre FieldOps Technician

Phoenix Business Consulting (Intelligent Enterprise); Huntsville (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Phoenix Business Consulting (Intelligent Enterprise) in Huntsville, AL is seeking a Data Centre FieldOps Technician to support production network cabling in the datacenter. The role covers MACs, hardware installation, labeling, power, and network connectivity, with on-call duties as required.

Responsibilities include asset management, logging, documentation, and adherence to security procedures. The technician will perform fiber/copper terminations, testing, and coordinate delivery and RMAs

Qualifications

• High School diploma or GED equivalent.
• Proficient with listed tools and physical work.
• Experience with fiber/copper terminations and testing.

Responsibilities

• Cabling & termination in the data center.
• MACs (Moves/Adds/Changes) support and execution.
• Hardware installation including labeling, power, and network connectivity.
• Maintain assets, logs, and daily work tickets.
• Provide on-call support within SLA; follow security protocols.
• Log, document, and safeguard media storage and site records.
• Coordinate equipment delivery, shipping, and RMA processing.

Skills

Manual dexterity

Team collaboration

Safety-minded

Proficient with tools

Education

High School diploma or GED

Tools

Screwdrivers

Torpedo level

Tape measure

Snips

Pliers

Hammer

Wrench set

Cable stripper

Tone set

Crimp tool

Krone/3M/BIX tools

OTDR

PMLS

Job description

Role- Data Centre FieldOps Technician

Location- MCA: 693 Liberty Hill Road, Huntsville, AL, US 35810(onsite)

Contract

Summary

The Datacentre FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties And Responsibilities

• Cabling & Termination
• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.

Fiber Technician Specific Duties

Basic Copper Termination Skills Required.

• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements

• 25% travel required.
• Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical And Mental Requirements

• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.

Education, Certification, License, And Skill Requirements

• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).

Preferred 3-5 Years Of Fiber Experience.

• Preferred industry certifications (Corning/FOA).

Preferred Data Center Installation Experience.

• Preferred mechanical and fusion splice experience.

Preferred OSP / Confined Space Entry Experience (splicing).

• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.