Data Center Training Specialist — Labs & SOPs

Amazon Inc.; Canton (MS); On-site; USD 72,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Data Center Technical Trainer for the Data Center Communities (DCC) Operations team in the United States. The role focuses on developing people to operate and maintain AWS infrastructure.

You will design instructor-led sessions, manage training logistics, and maintain lab spaces and equipment to reflect real-world data center conditions. We value experience in training environments, strong knowledge of critical infrastructure, and the ability to create practical training

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Experience as a trainer and ability to manage a classroom of learners.
• Strong knowledge of critical infrastructure systems (UPS, HVAC, generators, etc.)
• Technical degree or equivalent experience in electrical or mechanical systems.

Responsibilities

• Design and deliver engaging instructor-led training sessions covering data center operations, critical infrastructure systems, and standard operating procedures.
• Manage all logistics of new hire training programs, including scheduling, classroom coordination, and lab space utilization.
• Maintain and certify instructor qualifications and perform certification observations.
• Monitor trainee progress and address any behavioral or policy issues.
• Process training completions and maintain accurate training records.
• Serve as Subject Matter Expert for all lab equipment and training facilities.
• Maintain and optimize training spaces and equipment.
• Develop and implement Standard Operating Procedures (SOPs) for lab equipment operation.
• Create practical training scenarios that simulate real-world data center situations.
• Support the setup and commissioning of new training labs across different regions.
• Prepare lab equipment and spaces for upcoming training sessions.
• Collaborate with Subject Matter Experts to develop and update training materials.
• Identify and implement improvements to training content and delivery methods.
• Create supporting training resources and documentation.
• Stay current with latest data center technologies and operational practices.
• Gather and act on feedback from trainees, managers, and instructors.

Skills

Microsoft Office

Trainer experience

Critical infrastructure systems

Education

Technical degree or equivalent in electrical/mechanical systems

Tools

Learning Management Systems (LMS)

Project management

Job description

Amazon is seeking a Data Center Technical Trainer for the Data Center Communities (DCC) Operations team in the United States. The role focuses on developing people to operate and maintain AWS infrastructure.

You will design instructor-led sessions, manage training logistics, and maintain lab spaces and equipment to reflect real-world data center conditions. We value experience in training environments, strong knowledge of critical infrastructure, and the ability to create practical training