Data Center Technician II: Hands-On Ops & Customer Support

DataBank Holdings, Ltd.; Lenexa (KS); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, Dental, Vision packages

401k with company match

Paid Time Off and Holidays

Short-Term and Long-Term Disability

Job summary

DataBank Holdings Ltd. seeks a Data Center Technician II to join the Operations Team on-site in Lenexa. You will handle trouble tickets, installs, and remote hands requests across Ethernet, Sonet, and fiber circuits while maintaining security and cleanliness standards.

The role emphasizes proactive customer service, accurate timekeeping, and adherence to DataBank Cabling Standards, with on-call rotation and cross-team support. A background in data center operations is preferred.

Qualifications

• High school diploma required.
• 2–4 years experience or demonstrated ability.
• Trustworthy and able to work with little supervision.
• Strong written and verbal communication skills.
• Must lift a minimum of 50 lbs.
• DS1/DS3, Ethernet and fiber circuits knowledge a plus.
• Install and manage copper, coaxial, Cat5/6, fiber and other network cabling.

Responsibilities

• Create and maintain effective customer relationships with timely responses by phone and email.
• Complete installation, testing and close-out of customer orders, hardware, and software support; resolve tickets promptly.
• Monitor and resolve technical issues and alarms with DataBank infrastructure; escalate as needed.
• Perform physical security walkthroughs and enforce security standards for visitors and staff.
• Accurately capture time on tasks and tickets; manage timesheets and on-call rotation.
• Maintain facility cleanliness and tour readiness at all times.
• Assist with vendor maintenance and audits; support cross-department requests.

Skills

Reliability

Communication

Learning agility

Safety awareness

Education

High school diploma

College degree (preferred)

Tools

Windows OS

Networking hardware

Copper/Coaxial/Cat5/6 fiber

Job description

DataBank Holdings Ltd. seeks a Data Center Technician II to join the Operations Team on-site in Lenexa. You will handle trouble tickets, installs, and remote hands requests across Ethernet, Sonet, and fiber circuits while maintaining security and cleanliness standards.

The role emphasizes proactive customer service, accurate timekeeping, and adherence to DataBank Cabling Standards, with on-call rotation and cross-team support. A background in data center operations is preferred.