Data Center Technician: 24/7 Uptime, Cabling & Racks

Webhosting; Lenexa (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

IONOS in Lenexa, KS, is seeking a Data Center Technician to ensure servers, storage, network, power and cooling systems operate optimally in a 24/7 data center environment. Responsibilities include rack installation, diagnostics, cabling and supporting global teams.

The role involves hands-on work, adherence to safety protocols, asset tracking and collaboration with Provisioning and Network Engineering. Expect rotating shifts, occasional travel and on-call duties.

Responsibilities

• Preparation, assembly and installation of racks, servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations

Job description

IONOS in Lenexa, KS, is seeking a Data Center Technician to ensure servers, storage, network, power and cooling systems operate optimally in a 24/7 data center environment. Responsibilities include rack installation, diagnostics, cabling and supporting global teams.

The role involves hands-on work, adherence to safety protocols, asset tracking and collaboration with Provisioning and Network Engineering. Expect rotating shifts, occasional travel and on-call duties.