Data Center Technician II – Hands-On Ops & Customer Support

DataBank Holdings Ltd.; Ashburn (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental, Vision packages

Disability Insurance

Life Insurance

401k with company match

Paid Time Off and Holidays

Job summary

DataBank Holdings Ltd. is hiring a Data Center Technician II to provide proactive end-user support via phone, email, and on-site, manage tickets, and help install circuits like Ethernet and Fiber.

The role maintains security, equipment inventories, and site readiness, and collaborates with multiple teams to meet compliance and customer requirements. Candidates should have a high school diploma and data center experience is preferred.

Qualifications

• High school diploma required.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• College degree in related discipline preferred.2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications
• Responsibility and dependability are a must.
• Candidates must have reliable transportation.
• Trustworthy and ability to work honestly with little or no supervision, if necessary.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Ability to assess situations and “escalate” properly, following internal procedures.
• Knowledge of Windows operating systems both pc and server side.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.
• Must be able to lift a minimum of 50 lbs.
• Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus.
• Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types.
• Basic knowledge of switches, firewalls and managed storage are a plus.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.
• Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
• Maintaining facility cleanliness and “Tour Readiness” at all times.
• Candidate will be added to the Market’s on-call rotation, based on Market needs.
• Assist as needed with readings of equipment draw/customer audits.
• Adhere to DataBank Cabling Standards.
• Maintain accurate inventory of work tools, test equipment, and devices
• Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner
• Assist other departments to facilitate Customer and/or auditor tours
• Assisting Internal Teams to ensure site meets all compliance requirements.
• Support of all Vendor Maintenance Activities within Data Center
• ?Other duties as assigned

Skills

Customer service

Troubleshooting

Communication

Reliability

Teamwork

Physical stamina

Education

High school diploma

College degree preferred

Tools

Windows OS

Networking hardware

Cable installation

Security protocols

Job description

DataBank Holdings Ltd. is hiring a Data Center Technician II to provide proactive end-user support via phone, email, and on-site, manage tickets, and help install circuits like Ethernet and Fiber.

The role maintains security, equipment inventories, and site readiness, and collaborates with multiple teams to meet compliance and customer requirements. Candidates should have a high school diploma and data center experience is preferred.