Data Center Technician IC1

Milestone Technologies; Jeffersonville (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Milestone Technologies is seeking a Data Center Technician to support installation, troubleshooting, and maintenance of servers, networking gear, and cabling in our data centers. You will learn to manage tickets, diagnose equipment, and handle inventory to ensure reliability and performance.

The role emphasizes hands-on hardware repair, cross-functional teamwork, safety with PPE, and the ability to travel to different data center locations.

Qualifications

• High School Diploma or GED is required.
• Real ID or other federal ID for U.S. travel.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Able to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strong professional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing PPE for extended periods.
• Ability to lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in hot aisles and environments up to 90+ degrees Fahrenheit.

Responsibilities

• Learn and support the ticket management process for timely resolutions.
• Apply diagnostic methods to troubleshoot data center equipment.
• Pull and manage inventory according to documented processes.
• Work cross-functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques, including replacing components.
• Assist with physical tasks such as moving and racking equipment for projects.
• Perform additional tasks as directed by management to support goals.

Skills

Ticket management

Diagnostics

Inventory management

Server repair

Cross-functional teamwork

Communication skills

Self-motivation

Attention to detail

Independent work

Multi-tasking

PPE safety

Education

High School Diploma or GED

Associate or bachelor's degree (related field)

Job description

As aData Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.

How You Will Make an Impact

• Gain a solid understanding of theticket management processand contribute to timely resolution.
• Learn and applydiagnostic methodsto troubleshoot data center equipment effectively.
• Accuratelypull and manage inventoryin accordance with established documented processes.
• Ability to work cross functionally to maintain accurate inventory systems.
• Develop skills inserver repair techniques, including replacing hard drives, RAM, motherboards, and other components.
• Assist withphysical tasks, such as moving and racking equipment for special projects.
  • We are Hardware/component replacement focused with the possibility of delving into software in the future
• Perform additional tasks as directed by management to support operational goals.

What You Will Need to Succeed

• High School Diploma or GED.
• AReal IDor other federally accepted identification for U.S. travel.
• Minimum1 year of general work experience.
• Basic knowledge of or hands-on experience withcomputer hardware and repair.
• Ability to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strongprofessional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability tomulti-taskand manage priorities with minimal supervision.
• Comfortable wearingPersonal Protective Equipment (PPE)for extended periods.
• Ability to safely lift, push, pull, and move at least50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may includehot aislesand indoor areas reaching90+ degrees Fahrenheitduring certain times of the year.

Preferred Qualifications

• At least1 year of computer hardware repair experience.
• Associate or bachelor’s degree in a related field, or currently pursuing one.