Datacenter Technician

Astreya; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

Aldreya? Astreya is seeking a Data Center Technician II to assist with hardware installation, cabling, and data center maintenance. This role requires meticulous labeling, ticketing communications, and adherence to SOPs, safety, and security policies.

Ideal candidates will have a high school diploma or GED with 2–5 years of related experience, strong English communication, and the ability to respond to on-call requests within one hour. Transportation to sites is required.

Qualifications

• 2 to 5 years of related experience or training; high school diploma or GED.
• Excellent verbal and written English communication.
• On-call response within 1 hour.
• Experience with ticketing systems.
• Cable systems installation per SOPs.
• Experience with CAT5e/CAT6 copper and fiber.
• Ability to adapt to changing priorities.
• Working knowledge of computer hardware.
• Understanding of networking components and infrastructures.
• Knowledge of copper and fiber testers.
• Understanding data center best practices.
• Experience with cable management in a data center.
• Knowledge of electrical, HVAC, and bandwidth infrastructures.
• Ability to operate material handling equipment.
• Willingness to learn new software.

Responsibilities

• Install, move, and decommission hardware in the data center.
• Confirm and label devices, racks, and cables.
• Work in a ticketing system with clear communications.
• Follow SOPs and program policies; maintain safety and security.
• Other duties as required; not a comprehensive list.

Skills

English communication

On-call readiness

Ticketing systems

Cable installation

Cat5e/Cat6 cabling

Adaptability

Computer hardware

Networking basics

Copper/Fiber testers

Data center best practices

Cable management

Electrical/HVAC knowledge

Material handling

Learning agility

Education

High School Diploma or GED

Job description

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope:

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
• Confirm and label devices, rack and cables.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Effectively utilize the ticket management systems
• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances
• Working knowledge of computer hardware
• Understanding of networking components and infrastructures
• Knowledge of copper and fiber testers
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
• Experience with cable management and knowledge of how to run fiber and copper in a data center
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
• Able to operate material handling equipment - server lifts, pallet jacks, and forklifts (if certified)
• Ability to learn new software
• Must provide own transportation to work locations

Preferred Qualifications:

• Certifications in Data Center technologies are desired
• Hands on experience in electrical, HVAC, and data center infrastructures
• Working knowledge of networking components and infrastructures, including Wi-Fi