Data Center Technician I: Hands-On Ops & Monitoring

TierPoint LLC; Breinigsville (PA); On-site; USD 27,000 - 41,000; Full time

Job summary

TIERPOINT LLC is seeking an Operations Technician I in Breinigsville, PA to support data center hardware, network infrastructure, and facility operations. The role emphasizes hands-on tasks, reliability, and strong customer service in a fast-paced environment.

The position involves monitoring, installation, cabling, and incident response, with a shift pattern Monday–Friday, 8:00am–4:30pm and on-call duties as needed to maintain continuous service. Prior data center exposure is preferred.

Qualifications

• High School degree or equivalent.
• Adequate professional experience and knowledge to perform job responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team‑oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows‑based computer applications.

Responsibilities

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk‑throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.
• Escort and supervise third‑party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.

Skills

MS Office Suite

Windows-based apps

Communication skills

Prioritization

Team collaboration

Education

High School degree

Tools

MS Office

Windows-based systems

Job description

TIERPOINT LLC is seeking an Operations Technician I in Breinigsville, PA to support data center hardware, network infrastructure, and facility operations. The role emphasizes hands-on tasks, reliability, and strong customer service in a fast-paced environment.

The position involves monitoring, installation, cabling, and incident response, with a shift pattern Monday–Friday, 8:00am–4:30pm and on-call duties as needed to maintain continuous service. Prior data center exposure is preferred.