Data Center Technician I — Hands-On Hardware

phoenixNAP; Ashburn (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

phoenixNAP is seeking an entry-level Data Center Technician I to support the physical infrastructure of our Ashburn facility. You will assist with hardware installation, cabling, and basic troubleshooting, working closely with the NOC and engineering teams.

This role provides hands-on experience, documentation, and a path to more advanced Data Center positions as you gain skills in rack deployment, MACs, and equipment provisioning.

Qualifications

• Basic knowledge of computer hardware or server components.
• Familiarity with structured cabling (fiber and copper).
• Ability to follow diagrams, rack elevations, and written procedures.
• Strong attention to detail and organizational skills.
• Ability to lift up to 50 lbs. and work in rack environments.
• Willingness to work night shifts, weekends, or holidays if required.

Responsibilities

• Install server rails and mount servers in racks.
• Rack switches, PDUs, and other infrastructure equipment.
• Install and dress fiber and copper cabling.
• Label and asset-tag equipment.
• Follow rack elevation diagrams and deployment documentation.
• Perform cable management and rack organization.
• Move, add, and change hardware as needed.
• Install networking gear and supporting infrastructure.
• Perform initial hardware provisioning and firmware updates.
• Conduct basic power-on checks and hardware verification.
• Maintain accurate inventory and asset records.
• Perform break/fix troubleshooting on server and networking hardware.
• Provide smart-handssupport for customers and internal teams.
• Escalate complex issues to NOC Technicians or Engineers.
• Document work completed through ticketing systems.
• Assist customers and vendors within the data center.
• Maintain professional communication with internal teams and customers.
• Ensure compliance with data center procedures.

Skills

Hardware basics

Structured cabling

Attention to detail

Ability to lift 50 lbs

Shift flexibility

Education

Basic IT knowledge or certification

Tools

IPMI

iDRAC

KVM

Job description

phoenixNAP is seeking an entry-level Data Center Technician I to support the physical infrastructure of our Ashburn facility. You will assist with hardware installation, cabling, and basic troubleshooting, working closely with the NOC and engineering teams.

This role provides hands-on experience, documentation, and a path to more advanced Data Center positions as you gain skills in rack deployment, MACs, and equipment provisioning.