Data Center Technician I: 24/7 Hands-On IT Support

Flexential Corp.; Las Vegas (NV); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and Flex

Life and AD&D

Short Term and Long-Term disability

Job summary

Flexential Corp. is seeking a Data Center Technician I to provide 24x7x365 physical and Level II technical support to customers and internal resources.

The role requires a solid understanding of Facilities infrastructure, Windows OS, PC troubleshooting, and management applications. You will represent Flexential professionally with customers and internal teams while maintaining security and uptime.

Qualifications

• Strong verbal and written communication skills are required.
• Understanding of Windows operating systems.
• Must be a self-starter, reliable and dependable.
• Excellent verbal and written communications skills.
• Strong attention to detail, making and keeping commitments and meeting deadlines.

Responsibilities

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Follow ERP processes and escalate to engineering staff when needed.
• Perform physical security walkthroughs, administer sign-in and badging for all customers and visitors.
• Track and document time spent on tasks and support cases including installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Follow Flexential Cabling Standards and perform standard operational tasks under guidance.
• Enter hardware installation requests and ticket updates in ServiceNow and other systems.
• Maintain data center cleanliness and organize inventory and shipping/receiving processes.
• Support hardware upgrades and replacements and project tasks as directed.

Skills

Communication skills

Windows OS

Self-starter

Attention to detail

Reliability

Fast learner

Education

High school diploma or equivalent

Job description

Flexential Corp. is seeking a Data Center Technician I to provide 24x7x365 physical and Level II technical support to customers and internal resources.

The role requires a solid understanding of Facilities infrastructure, Windows OS, PC troubleshooting, and management applications. You will represent Flexential professionally with customers and internal teams while maintaining security and uptime.